Deputy Manager - Order Management

Deputy Manager – Order Fulfilment

Ambitious and self-motivated individual with 3-4 years of professional experience, excellent knowledge of Order Management and Supply chain. Proven track record in exceeding goals and objectives within rapid changing environment.

Key Responsibilities and Accountabilities:

• Execution of high-quality Solution Orders in Oracle.
• Monitoring order inflow and clear within specified order booking TAT.
• Liaison with Sales, Solution, Bidding, Project, Finance and other Cross Functional Teams for necessary approvals and dependency clearance.
• Association with customers for conversion of orders, issuing proforma invoices and order acknowledgement.
• Respond to customer queries and complaints within specified TAT.
• Maintaining Order booking TAT.
• Ensure Zero order booking error.
• Ensure order accuracy and efficiency.
• Ensure 100% Compliance on audit.
• Ensures internal and external customer satisfaction through the effective execution of customer orders.
• Personally, attend customer complaints/concerns requiring closer scrutiny and critical resolution.
• Manage daily revenue management and report progress and achievement. 
• Manage metrics to capture operational productivity focused on business volume, business value and velocity of operational execution.
• Plan and execute monthly business reviews to report progress and providing insight into operations.
• Understand the business needs and drive the team to present meaningful and accurate reports and dashboards
• Extract, control and analyze data. Recognize trends and form conclusions. Format and present data graphically in charts / tables. Interpret and report on operational performance to management.
• Identifies areas of concerns and opportunities for performance improvements.
• Ensure weekly review with stake holders such as Sales heads, Project leads, Bid and Factory for advance planning of material for Projects.
• Weekly/Monthly review mechanism with teams on business target, team’s performance and discuss RCA for the failures.

Skills Required:

• • Order management and supply chain systems/tools expertise in Oracle.
  • Expertise in MIS reporting.
  • Expertise in GST/customs duty regime.
  • Good written and Oral communication skills.
  • Proficient in MS Office applications, such as Word, Excel, PowerPoint, Graphs.
  • Fast learner and adapt well to change.
  • Proactive and self-motivated.
  • Work effectively with diverse groups of people.
  • Ability to self-motivate and multi-task and work independently or within a team.
  • Analytical skill set and ability to interact with any level within an organization.

Education & Experience: 

• Bachelor’s Degree in Commerce or a College degree with 3-4 years of equivalent work experience in a related field is required.
• At least 2 years of experience in Solution/Project Order management is desirable.