Supervisor Patient Navigation – REMOTE Work Opportunity – Referral Management SWHR CIN
Thanks for your interest in the Supervisor Patient Navigation – REMOTE Work Opportunity – Referral Management SWHR CIN position.
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Qualifications
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Associates Degree in Related Field (required) OR
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2 years related experience in Referral Processing, Insurance Authorization, etc. in Lieu of Degree (required)
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2 years relevant Supervisory experience (required)
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Local Travel up to 50% of the time, based on area supervised
Position Responsibilities SWHR Supervisor Patient Navigation supervises operation of navigators to meet production and quality standards at highest level. Monitor referral queues for production within quality, timeliness, and accuracy parameters. Coach and motivate employees to meet performance expectations. Conduct interviews, provide coaching and training within HR and departmental guidelines. Maintain appropriate staff levels and create action plan to support additional employees as needed to provide highest level of completed referrals. Monitor referral queues for volume and manage coverage during peak levels through shifting of current employees to reduce/minimize potential backlog and provide coverage during PTO/Holidays as needed. Communicate scheduled and timely information to provide opportunities for successful deployment of department and zone initiatives, reporting changes and for presenting new action plans. Develop opportunities to strengthen communication between Patient Navigators, clinic staff and Patient Navigation leadership. Evaluate new clinics for inclusion in Patient Navigation program. Provide feedback and action plan based on space, referral volume, insurance panel size and mix, and number of providers. Review current Patient Navigation clinics quarterly to maintain appropriate Navigator levels to cover new providers, practice growth and referral volume.
In addition to the required qualifications, a successful Supervisor Patient Navigation will:
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have excellent communication skills (listening, verbal, written)
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energetic personality
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exemplary planning and organizational skills with a high degree of detail
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computer literate with extensive software proficiency covering wide variety of applications (SalesForce, EMR, Flowcast, web-based insurance verifications programs)
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problem solving skills, goal driven leader who maintains a productive climate, motivating and coaching employees to meet high level of performance and quality standards
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advanced level of decision making skills
Why Southwestern Health Resources
As a Southwestern Health Resources you’ll enjoy: comprehensive benefits, including a 401(k) with match; paid time off; competitive health insurance choices; healthcare and dependent care spending account options; wellness programs to keep you and your family healthy; tuition reimbursement; a student loan repayment program; and more.
As a Southwestern Health Resources you’ll enjoy: comprehensive benefits, including a 401(k) with match; paid time off; competitive health insurance choices; healthcare and dependent care spending account options; wellness programs to keep you and your family healthy; tuition reimbursement; a student loan repayment program; and more.
Moving healthcare forward
At the heart of SWHR are people who help people. We care about those we serve and each other. To be the national leader in providing population-based healthcare, our more than 850 employees use their knowledge, data insights and clinical experience to deliver care to the right patient, at the right time and in the right setting. By connecting physicians to patients and clinical insights to better outcomes, SWHR lowers costs, optimizes value, and builds a better healthcare system for all.
At the heart of SWHR are people who help people. We care about those we serve and each other. To be the national leader in providing population-based healthcare, our more than 850 employees use their knowledge, data insights and clinical experience to deliver care to the right patient, at the right time and in the right setting. By connecting physicians to patients and clinical insights to better outcomes, SWHR lowers costs, optimizes value, and builds a better healthcare system for all.
We invite you to learn more about us at www.southwesternhealth.org.
Let’s move healthcare forward – together.
Highlights:
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Combining the strengths of UT Southwestern Medical Center, Texas Health Resources and more than 2,500 community physicians, we offer the largest provider network in North Texas. SWHR covers approximately 700,000 patient members across 16 counties in North Texas.
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SWHR is the parent organization of Care N’ Care Insurance Co., a leading regional Medicare Advantage health plan organization that serves approximately 17,000 patients in North Texas.
Additional perks of being a SWHR Supervisor Patient Navigation
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Gain a sense of accomplishment by contributing in a teamwork environment
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Positively impact patients’ quality of life
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Receive excellent mentorship, comprehensive training and dedicated clinical leadership resources
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Enjoy opportunities for growth
Explore Southwestern Health Resources Careers for more information and to search all career opportunities.
Our Recruitment team invites you to contact us with any questions at recruitment@texashealth.org.