Spa Reception Agent
Job Description Summary
Job Overview:Execute daily spa operations and provide assistance to spa staff personnel and guests by providing exceptional customer service so that the guest experience at Arum Spa is memorable. Receives guests, assists them with their needs, directs the guests as appropriate and performs various administrative duties.
Essential Duties & Responsibilities:
o Manage day-to-day spa operations.
o Communicate and enforce policies and procedures.
o Provide excellent customer service and organizational skills
o Answer the phone in a professional and knowledgeable manner, obtain appropriate information and address the guest’s needs.
o Recommends and schedules service appointments and service packages.
o Assists with group booking and coordination.
o Maximizes business levels.
o Schedule new appointments and answer all calls that come into the spa
o Cross-sell and upsell services.
o Works closely with the Spa Director and/or Supervisor to educate, promote and sell merchandise on an on-going basis.
o Basic record keeping practices and procedures
o Daily maintenance of the spa's lobby/reception area
o Promote teamwork and quality service by daily communication and coordination with Spa Director and Spa Supervisor.
o Ensure that guests are greeted with enthusiasm and professionalism while always providing the highest level of exceptional customer service and are invited back at departure.
o Provides tours to potential client’s on site-visits.
o Acts as an ambassador for Sonesta while at work and away.
o Perform other duties as assigned.
Job Description
Qualifications and Requirements:
Must have a minimum one-year experience in spa and retail environment. Must maintain excellent customer service skills in a fast-paced environment. Must have a high school diploma, speak fluent English and be proficient in Microsoft Word. Multi-line phone system knowledge. The ability to operate basic office equipment, such as a calculator, dictation equipment. Knowledge of computers and software programs, such as; scheduling, e-mail and word processing.
This job requires ability to perform the following:
- Carrying or lifting up to 25 pounds.
- Flexible availability
- Continuous standing up
- Communication skills
- Reading comprehension
- Basic math skills
- Will be required to work nights, weekends, and/or holidays.
The statements in this job description are intended to describe the essential nature and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.
Additional Job Information/Anticipated
Pay Range
We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to Race, Color, Religion, National Origin, Sex, including Pregnancy & Childbirth (or related medical conditions), Age (over 40), or Disability, protected veteran status or any other characteristics required by law.
Benefits
Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:
- Medical, Dental and Vision Insurance
- Health Savings Account with Company Match
- 401(k) Retirement Plan with Company Match
- Paid Vacation and Sick Days
- Sonesta Hotel Discounts
- Educational Assistance
- Paid Parental Leave
- Company Paid Life Insurance
- Company Paid Short Term and Long Term Disability Insurance
- Various Employee Perks and Discounts
- Hospital Indemnity
- Critical Illness Insurance
- Accident Insurance
Sonesta is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.
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