Description & Requirements
Essential Duties and Responsibilities
- Conduct design sessions with customers to identify requirements.
- Partner with customers to identify a minimum viable product, which represents the smallest product increment that still delivers value, and prioritize remaining product backlog items for incremental release.
- Create a product backlog that represents customer requirements and priorities, which includes defining product epics and writing user stories and acceptance criteria.
- Groom user stories with the software delivery team to ensure they are consumable for delivery.
- Present product backlog items for commitment in sprint planning meetings.
- Attend daily standups with the delivery team and provide direction to support the delivery team's ability to meet sprint commitments.
- Receive product demonstrations from the delivery team and accept user stories as done.
- Provide product demonstrations to the customer.
- May provide coaching to lower level associates.
- Delivery digital transformation results by defining and implementing advanced Email Messaging to help measure the success of digital properties and drive strategic business decisions for Maximus.
- Be a SME in Email, SMS, and Messaging to provide strategic guidance for digital needs across Maximus’s digital experience properties to produce measurable, scalable, and sustainable results.
- Collaborate with digital stakeholders to define KPIs, reporting requirements, and overall measurement strategy for capability product roadmaps.
- Execute and monitor approved implementations and lead the triaging of production related issues.
- Proactively engage with senior stakeholders in business, innovate and identify new ways of improving processes, and create value from data and analytics-driven digital products.
- Accelerate company-wide transformation towards and adoption of digital products.
- Create roll up and aggregate reporting for various levels of leadership.
- Manage and organize all Email and SMS messaging reports (including workspaces) within appropriate control room console(s).
- Analyze trends and data to provide recommendations and guidance to stakeholders.
- Creating, managing, and enforcing capability standards to ensure robust and consistent implementations are enforced.
- Ensure digital document capabilities are implemented successfully on various properties, monitoring progress against agreed schedule, quality, scope, and budget.
- Create and maintain requirements documents and standards.
- Work with multiple development teams to engineer and manage a digital data layer across Maximus websites and applications that follows best practices.
- Bachelor's degree
- 7-9 years related experience
- Product Owner certification in scaled agile framework or other equivalency
· Bachelor’s degree from an accredited college or university required; field of study in Computer Science, User Experience, Informatics, or Industrial Engineering preferred. Master’s degree is a plus but not required 4+ years experience in digital, web design, digital marketing, product management, or related field.
· 7+ years of overall experience.
· 2+ years experience working with Email and SMS products/platforms with a strong understanding of various applications across business processes.
· Familiarity with customer data, personalization, and customer engagement metrics sourced from digital channels.
· Ability to document use cases, business requirements, functional requirements, technical specifications, and solution diagrams.
· Define product strategy and frameworks.
Preferred But Not Required:
· Domain knowledge of health care, call center, or public sector preferred but not required.
· Certifications in agile delivery methodology is a plus
· Experience working with COTS implementations
· Knowledge of other Email platforms (i.e. MailChimp, Constant Contact, HubSpot, etc.)
· Domain knowledge of health care, call center, or public sector.
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