Assistant Staff Analyst, Facility Improvement Enriched Residential Care (N256, N257)

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Salary: $35.23 - $50.83 Per Hour

SUMMARY

Housing for Health (HFH) is a program office within Health Services Administration, a division under the Los Angeles County Department of Health Services (DHS). HFH was created and put into implementation in support of the Los Angeles County Homeless Initiative recommendations in response to and in support of the County’s effort to address and combat homelessness in the communities residing within Los Angeles County. Our organization follows a hybrid work structure where employees work both remotely and from the office, as needed.

The Assistant Staff Analyst (ASA), Invoicing position will report to the Associate Director of Enriched Residential Care Program (ERC), who manages the daily operations of the ERC Facility Improvement & Performance program which provides permanent housing for homeless individuals who need assistance with their activities of daily living in a 24-hour licensed care facility.

ESSENTIAL FUNCTIONS

The Assistant Staff Analyst (ASA) is needed to assist in managing the invoicing system for over 100 facilities and clients enrolled in ERC.

• Assist with generating monthly invoices for ERC Facility Administrators.
• Provide technical assistance to Facility Administrators to ensure all billing inquiries and issues are addressed.
• Receive, review, and process incoming invoices in a timely manner.
• Maintain database of income and rate data for all clients and facilities.
• Maintain internal tracking documents and ensure accuracy in the County-approved information management system.
• Monitor monthly payments to ensure there are no overpayments to facilities.
• Coordinate with Referrals, Assessments, and Placements Team to ensure payments are made for all new client referrals.
• Work with Data Team to ensure data quality in tracking payments and garnishments.
• Work with client Wellness Team to verify client income and validate any discrepancies.
• Initiate overpayment and collection processes for facilities that were overpaid.
• Identify themes that emerge for training and technical assistance for facility administrators.
• Participate in quarterly technical assistance calls with facility operators.
• Participate in quarterly learning communities for facility operators.
• Other duties and special projects as assigned.

JOB QUALIFICATIONS

Education/Experience

Three years or more of highly complex administrative experience in the health, housing, social services or related sectors.

Certificates/Licenses/Clearances

• A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions.
• Successful clearing through the Live Scan with the County of Los Angeles.

Other Skills, Knowledge, and Abilities 

• Proficient skill set in using an array of Microsoft Office Suite software programs such as Word, Excel, PowerPoint, Access, Adobe Reader, One Note, Outlook, Publisher, Skype, Outlook, etc.
• Able to multi-task and set workload priorities for time sensitive projects/tasks.
• Ability to problem solve and make recommendations to processes, policies, etc.
• Able to communicate with all levels of personnel, e.g., written, verbal, in a professional and concise/clear manner; ability to work within a project team and/or independently.
• Able to work in a very diverse environment and with diverse individuals.
• Ability to be flexible in meeting changing work tasks and timelines; must be dependable and reliable.

PHYSICAL DEMANDS

Stand                                       Frequently

Walk                                        Frequently

Sit                                            Frequently

Handling                                      Occasionally

Reach Outward                       Occasionally

Reach Above Shoulder           Occasionally

Climb, Crawl, Kneel, Bend     Occasionally

Lift / Carry                               Occasionally - Up to 15 lbs.

Push/Pull                                 Occasionally - Up to 15 lbs.

See                                          Constantly

Taste/ Smell                            Not Applicable

Not Applicable          Not required for essential functions

Occasionally             (0 - 2 hrs/day)

Frequently                 (2 - 5 hrs/day)

Constantly                 (5+ hrs/day)

WORK ENVIRONMENT

General Office Setting, Indoors Temperature Controlled

EEOC STATEMENT

It is the policy of Heluna Health to provide equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information or any other protected characteristic under applicable law.

Opportunity.OpportunityDetail.Qualifications

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)