Admissions & Collections Clerk - MSC Outpatient Registration & Admitting

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Admissions & Collections Clerk - MSC Outpatient Registration & Admitting

Salary

$19.76 - $29.38 Hourly

Location

Moreno Valley

Job Type

Regular

Job Number

25-13401-06RP

Department

RUHS-Medical Center

Opening Date

03/20/2025

Closing Date

3/22/2025 11:59 PM Pacific

ABOUT THE POSITION


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The County of Riverside's University Health System-Medical Center seeks candidates for multiple regular Admissions & Collection Clerks to join their MSC Outpatient Registration and Admitting teams. Under general supervision, incumbents will perform specialized clerical work in checking-in, admitting, pre-registering, or scheduling patients for hospitalization or clinic visits; evaluates and determines financial liability for services and establishes payment sources; arranges payment plans consistent with patient ability to pay; performs other related duties as required. These positions are located in Moreno Valley.

The most competitive candidates will have the following professional experience and knowledge:
- EPIC
- Microsoft Office
- Ability to type at least 45 wpm
- Knowledgeable with state funded and commercial insurance

These positions have either a 6/12/8 or 5/40 schedule. Candidates may specify their shift preference in the application questions. Shift hours and days will be determined by department at later time based on their need.

Meet the team! RUHS-MC Website

EXAMPLES OF ESSENTIAL DUTIES

•Review patient personal data to evaluate the patient's eligibility for medical assistance programs using formal medical program guidelines. 

•Review patient insurance forms and cards to ensure completeness and accuracy as required by assistance programs and private insurance carriers for billing and payment. 

•Evaluate possible assistance eligibility and refer patients to Medi-Cal and MISP as appropriate. 

•Contact patient's medical insurance carrier to obtain authorization for treatment and verify eligibility and coverage. 

•Assist patients with scheduling hospital or clinic appointments in person or over the phone.

•Pre-register scheduled services during scheduling process or any time prior to receiving services as directed by supervisor or manager.  

•Receive and record payments for medical treatment from patients. 

•Record payment information on patient payment receipt and log this information on the appropriate forms. 

•Complete patient medical information or MISP Share of Cost Forms; attach cash payment receipt to ensure reimbursement from medical assistance program. 

•Refer patients with problem accounts to Patient Accounts for review of account status. 

•Receive required information from patients and complete medical forms to ensure accuracy of patient data. 

•Collect and prepare receipt for monies. 

•Register patients for medical services such as emergency treatment and non-emergency walk-in treatment. 

•Serve as a resource person for patient registration in the Riverside University Health System (RUHS) clinics. 

•Assist in conducting outpatient registration audits and participate in RUHS quality assurance initiatives. 

•Reconcile daily charge sheets of patient visits to ensure that charges for healthcare services rendered are captured in a timely manner.

MINIMUM QUALIFICATIONS

OPTION I

Experience: Two years of clerical experience, including three months performing admissions, collections or billing functions in a hospital, mental health or other healthcare setting. (Completion of 18 semester or 27 quarter units from an accredited college or university in secretarial sciences, office practices, business education, or a closely related field to the assignment may substitute for one year of the non-specialized experience.)

OPTION II

Experience: Two years of clerical experience, including three months performing admissions, collections or billing functions in a hospital, mental health or other healthcare setting. (Completion of 360 hours of training from a recognized occupational training program in secretarial sciences, business education or a closely related field to the assignment may substitute for one year of the non-specialized experience.)

OPTION III

Experience: Two years of clerical experience, including three months performing admissions, collections or billing functions in a hospital, mental health or other healthcare setting. (Six months of clerical experience in a medical setting may substitute for one year of the non-specialized experience.) 

ALL OPTIONS

Knowledge of: Modern office procedures, including the preparation of reports and correspondence and filing; the operation of standard office equipment and medical terminology. 

Ability to: Perform complete registration cycle, including collection of monies; effectively interview to obtain personal, family and financial information; gather, record and evaluate data in the admission of hospital patients and the handling of patient accounts; maintain accurate records; apply the rules and regulations pertaining to the admission of patients, private and public medical insurance, billing procedures, credit authorizations, and payment agreements; work with very ill, injured and emotionally distressed people.


Other Requirements

License: Possession of a valid California Driver's License may be required. 

Skill to type at a corrected rate of 40 words per minute.

SUPPLEMENTAL INFORMATION

Questions regarding this recruitment? Please contact Raven Padilla via email at rpadilla@rivco.org.

________________________________________________________________________________________

APPLICATION INFORMATION

Veteran's Preference 
The County has a Veterans Preference Policy applicable to new hires. To qualify, upload a copy of your (or your spouse's) Member-4 Form DD-214 indicating dates of service, and a copy of your spouse's letter of disability (if applicable) with your application. For privacy reasons, it is recommended that you remove your social security information from the document(s). A Human Resources Representative will review the materials and determine if you qualify for veterans' preference. The Veterans Preference Policy, C-3 is available here:  https://rivcocob.org/board-policies 

 

Reasonable Accommodations
The County of Riverside is committed to providing reasonable accommodation to applicants as required by the Americans with Disabilities Act (ADA) and Fair Employment and Housing Act (FEHA). Qualified individuals with disabilities who need a reasonable accommodation during the application or selection process should contact the recruiter for the position noted above. For additional information and/or to obtain the appropriate form for requesting a reasonable accommodation, please visit the Disability Access Office web page located at: https://rc-hr.com/disability 

 

Proof of Education 
If using education to qualify or when requested by the recruiter, upload a copy of any license(s), official/unofficial transcript(s), degrees, and/or related employment documents to your NeoGov account at the time of application and before the closing date. Official or unofficial transcripts will be accepted.

If your education was completed outside of the United States, you will need to provide a copy of your Foreign Education Equivalency evaluation from a member of the National Association of Credential Evaluation Services (NACES) or Association of International Credential Evaluators, Inc. (AICE).

 

Equal Opportunity Employer
The County of Riverside is an Equal Opportunity Employer. It is the policy of the County of Riverside to provide equal employment opportunities for all qualified persons. All applicants will be considered without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender, gender identity, gender expression, marital status, ancestry, medical condition (cancer and genetic characteristics), genetic information, or denial of medical and family care leave, or any other non-job-related factors.

 

Pre-Employment
All employment offers are contingent upon successful completion of pre-employment requirements including a criminal background investigation, which involves fingerprinting. (A felony or misdemeanor conviction may disqualify the applicant from County employment).  A pre-employment physical examination and background check may be required.

 

Probationary Period
As an Approved Local Merit System, all County of Riverside employees, except those serving "At Will," are subject to the probationary period provisions as specified in the applicable Memorandum of Understanding, County Resolution, or Salary Ordinance. Temporary and Per Diem employees serve at the pleasure of the agency/department head.

 

General Information
Current County of Riverside and/or current employees of the hiring department may receive priority consideration. Qualified candidates may be considered for future County vacancies. 

 

Job postings may close without notice based on application volume. Submit your complete application by the recruitment close date; no late applications are accepted. Ensure all relevant experience/education is reflected on your application/resume, as a failure to demonstrate position requirements may disqualify applicants. A description of job duties directly copied from the job classification or job posting will not be considered.

 

Please read and follow any special application instructions on this posting. Click the 'Apply' link located on this page to submit your application. For additional instructions on the application process, examinations, Veteran's preference, pre-employment accommodation or other employment questions, please refer to our web site, www.rc-hr.com. 

 

If you are experiencing technical problems, you may contact the governmentjobs.com applicant support desk Monday through Friday, 6 am to 5 pm Pacific Time at support@governmentjobs.com or toll-free 1-855-524-5627.

Click here to learn more about the benefits of working for the County of Riverside

MEDICAL/DENTAL/VISION INSURANCE: A choice of different medical, dental and visions plan are available to elect. The County provides a Flexible Benefit Credit contribution as governed by the applicable LIUNA Memorandum of Understanding to contribute towards the cost of these plans.

Note: Employees on assignment through the Temporary Assignment Program (TAP) receive different benefits. See the list here.

MISCELLANEOUS RETIREMENT:  County of Riverside has three retirement Tiers through the California Public Employees' Retirement System (CalPERS).

  • Tier I (Classic Member – Formula 3% @ 60): Applicable to current and former County of Riverside local miscellaneous employees hired prior to 08/24/2012 and did not withdraw CalPERS contributions. The employee contribution is eight (8%) percent.
  • Tier II (Classic Member – Formula 2% @ 60): Applicable to local miscellaneous employees 1) hired after 08/23/2012 through 12/31/2012; 2) Previously employed with another CalPERS contracting public agency or a reciprocal retirement system, with a break in service of less than six months between the separation date with the previous employer and the appointment date with the County of Riverside. The employee contribution is seven (7%) percent.
  • Tier III (PEPRA New Member - Formula 2% @ 62): Applicable to CalPERS local miscellaneous new members hired on or after the implementation of the Public Employees' Pension Reform Act of 2013 (PEPRA) which took effect January 1, 2013. Effective July 1, 2023 employee contributions are 7.25% and will increase to 7.75% effective July 1, 2024.

A new member is defined as any of the following:

  1. A new hire who enters CalPERS membership for the first time on or after January 1, 2013, and who has no prior membership in any California Public Retirement System.
  2. A new hire who enters CalPERS membership for the first time on or after January 1, 2013, and who was a member with another California Public Retirement System prior to that date, but who is not subject to reciprocity upon joining CalPERS.
  3. A member who first established CalPERS membership prior to January 1, 2013, and who is rehired by a different CalPERS agency after a break in service of greater than six (6) months.

CalPERS refers to all members that do not fit within the definition of a new member as "classic members".

Contribution rates are subject to change based on the County of Riverside annual actuarial valuation.

 

Note:

This summary is for general information purposes only. Additional questions regarding retirement formulas can be sent to retirement@rivco.org or by calling the Benefits Information Line at (951) 955-4981,
Option 2.

If you have prior service credit with another CalPERS agency or within agencies, please contact CalPERS at (888) 225-7377 to determine which retirement tier would be applicable to you. CalPERS is governed by the Public Employees' Retirement Law.  The Retirement Law is complex and subject to change.  If there's any conflict between this summary and the law, the law will prevail over this summary.

DEFERRED COMPENSATION: Voluntary employee contribution with a choice between two 457 deferred compensation plan options.

VACATION ACCRUAL (Bi-Weekly Accrual):

0 < 3 year = 80 Hours (10 Days)
4 < 9 years = 120 Hours (15 Days)
10 or more years = 160 Hours (20 Days)

Maximum Vacation leave accumulation is 480 hours.

SICK LEAVE: Four (4) hours Sick Leave accrual per pay period with unlimited accrual.

HOLIDAYS: Normally 12 paid holidays per year

BEREAVEMENT LEAVE: Allowed 5 days (3 days are County paid; 2 additional days can be taken from accrued Sick Leave balance)

BASIC LIFE INSURANCE: Equal to one times annual base salary not to exceed $50,000 of term life coverage. Premiums are paid by the County. Additional Supplemental Life plan is available for employee purchase.

DISABILITY: Short-term Disability benefit pays up to a maximum of $461.54 weekly, payable up to a maximum of 52 weeks.

POST RETIREMENT MEDICAL CONTRIBUTION: A monthly contribution is made by the County towards retiree health insurance offered through the County as governed by the applicable Memorandum of Understanding.

OTHER: There may be other benefit provisions as specified in the applicable Memorandum of Understanding. Please contact the recruiter listed on the job posting directly for more information.

01
Are you a current regular, temporary, or per diem employee with Riverside University Health System-Medical Center (RUHS-MC)?
  • Yes
  • No
02
How many years of professional clerical experience do you have?
  • No experience
  • Less than 1 year of experience
  • 1 year of experience
  • 2 years of experience
  • 3 years of experience
  • 4 years of experience
  • 5 or more years of experience
03
How many years of professional experience do you have in admissions, collections, or billing functions in a hospital, mental health, or public healthcare agency, that included some or all of the following duties: checking in patients, gathering medical insurance information, verifying eligibility, and collecting co-pays?
  • No experience
  • At least 3 months of experience
  • 1 year of experience
  • 2 years of experience
  • 3 years of experience
  • 4 years of experience
  • 5 or more years of experience
04
Have you completed at least 18 semesters or 27 quarter units from a recognized college in secretarial sciences, office practice, business education's, or a closely related field?
  • Yes
  • No
05
Have you completed at least 360 hours of training from a recognized occupational training program in secretarial sciences, business education, or a closely related field?
  • Yes
  • No
06
How many years of professional clerical experience do you have in a medical setting?
  • No experience
  • At least 6 months of experience
  • 1 year of experience
  • 2 years of experience
  • 3 years of experience
  • 4 years of experience
  • 5 or more years of experience
07
Can you type at least 45 words per minute?
  • Yes
  • No
08
Please check all the work schedules you are willing work:
  • Five 8-hour shifts per week (5/40 schedule)
  • Four 10-hour shifts per week (4/10 schedule)
09
I am willing to work a rotating schedule that includes varying shifts. (The schedule will be determined by the department).
  • Yes
  • No
10
What is your Spanish bilingual level?
  • I am not bilingual in Spanish
  • I speak Spanish, but cannot read or write
  • I can speak, read, and write in Spanish
11
How many years of professional experience do you have performing specialized clerical work related to admitting and registering patients for hospitalization or emergency department visits?
  • No experience
  • Less than 1 year of experience
  • 1 year of experience
  • 2 years of experience
  • 3 years of experience
  • 4 years of experience
  • 5 or more years of experience
12
Do you have professional experience interviewing patients or their responsible parties to obtain and verify necessary information for admission and registration, as well as to assess patient needs?
  • Yes
  • No
13
Do you have professional experience conducting HPEs or processing Newborn Gateway applications for uninsured patients who meet specific eligibility criteria?
  • Yes
  • No
14
Do you have professional knowledge of state funded and commercial insurance?
  • Yes
  • No
15
Do you have professional experience with enrollments in EWC, Hospital Presumptive Eligibility, and BCCTP?
  • Yes
  • No
16
How many years of professional experience do you have using EPIC?
  • No experience
  • Less than 1 year of experience
  • 1 year of experience
  • 2 years of experience
  • 3 years of experience
  • 4 years of experience
  • 5 or more years of experience
17
Please rate your proficiency in Microsoft Office (including Outlook, Excel, Office, Teams, Powerpoint, etc.).
  • No experience
  • Beginner
  • Intermediate
  • Advanced

Required Question

Employer
County of Riverside
Address
County Admin. Center P.O. Box 1569
4080 Lemon St., 7th floor
Riverside, California, 92502-1569
Phone
(951) 955-3500
Website
http://www.rc-hr.com
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