Company Overview:
Schneider Electric is undergoing a global digital transformation, spanning 160 countries in all five continents, led by Schneider Digital, and supported by the Global Technology Services (GTS) organization with the following services:
- Global Infrastructure Service
- Global Infrastructure Security Services
- Global ERP Infrastructure Services
- Digital Workplace
- Global Data platforms
The Global Infrastructure Governance Lead will work closely with the main pillars within the GTS organization to ensure that:
- Service Catalogues are up to date in SNOW and automated. Service catalogue items are optimized, simplified, and merged for better user experience. Be the SPOC between SNOW team and GTS.
- Our Assets are up to date in the ITOM and iTOP tools. Coordinate between the ITOM and GTS pillars to ensure that our assets lists are accurate, in case of corrections they are done manually. In case of required enhancements, updates design the necessary process flows. Be the SPOC between GTS and the IT Infrastructure Lifecycle Management team.
- SLAs for each product pillar within the Global Infrastructure Services are identified, aligned, and communicated to our stakeholders.
- Enterprise IT data process owner will receive the relevant information about GTS data, especially the infrastructure part. Work closely with the GTS product pillars to identify these data, decide their source location and setup the required processes process around it.
- Ensure all these activities logged in Jira as the time tracking tool and provide related reports when needed to understand the effort spent on these activities.
- Dashboards built by the product pillar are aligned with business expectations. Our main customer is GSC, be their SPOC to understand their reporting needs.
- He/she will help to create/keep an effective and inclusive community for the contacts he/she works with, as well as being part of the GISD organization’s culture.
Qualifications
- 5-10 years of experience in Digital environments with experience in IT Governance/IT Processes.
- Demonstrated ability to oversee and manage IT processes from initiation to completion, ensuring seamless integration and coordination across various teams and systems to optimize performance and deliver exceptional results.
- Basic knowledge of ServiceNow IT Service Management/ ITOM/ITAM, CSDM, BSM, Discovery tools and processes
- Experience with Tableau (build, maintain reports) or other reporting tools.
- Experience or knowledge using SharePoint
- Past experiences to define process and architect the CMDB for Infra and Application services
- Experience with IT Service management process (i.e. incident, problem, change, etc.) desired
- ITIL Foundations Certified desired and/or be well versed on ITIL
- Ability to understand technical problems and their impacts to the business
- Strong analytical and troubleshooting skills
- Knowledge of IT Systems, infrastructure, networking, cloud, applications, and their relationships is a must-have.
- Ability to effectively communicate with many levels of global senior management throughout the infrastructure, delivery, management, and business organizations.
- Ability to effectively collaborate with business & IT partners and to foster strong relationships with them to aid successful project delivery
- Strong communication (written and verbal) skills in English
- Strong analytical and problem-solving skills to deliver complete and accurate requirements and solutions.
Looking to make an IMPACT with your career?
When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us.
IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.
We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.
Become an IMPACT Maker with Schneider Electric – apply today!
€36 billion global revenue
+13% organic growth
150 000+ employees in 100+ countries
#1 on the Global 100 World’s most sustainable corporations
You must submit an online application to be considered for any position with us. This position will be posted until filled.
Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.
At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here
Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.