*** Part Time - Thursday and Friday, 10:45am to 10:00pm***
Job Summary
Greets patients and families in person or on the telephone. Obtains demographic, third party payer, financial information, medical information, and identification to schedule or register the patient for services. Obtains authorization and collects payments when required.
Job Specific Duties
- Greets patients and families in person or on the telephone in a respectful and empathetic manner. Responds to questions and/or problems and keeps open lines of communication with patients/families.
- Complies with applicable governmental regulations HIPAA (Health Information Portability and Accountability Act of 1996) and EMTALA (Emergency Medical Treatment Active Labor Act).
- Interviews patients/families to obtain demographic, third party payer, financial/medical information, and identification to schedule, or pre-register/register and/or check-in patients.
- Collects payments and provides receipts.
- Verifies third party payer information via the web or telephone.
- Obtains and documents appropriate authorization for hospital services via web or fax, and follows up until authorization is obtained.
- Documents all activities in the Collection Notes file of the computer system as appropriate.
- Obtains all necessary consents for patient.
- Obtains all advanced directives for patients and assist in completing/ providing Living Will document when appropriate.
- Secures patient ID bracelet, ensures accuracy, and obtains validation from patient and/or legal guardian.
- Directs families to the appropriate location in the facility by phone, text, email, and/or in person.
- Verifies patients are accompanied by legal guardian and notifies Risk Management if patient is present with anyone other than legal guardian for any non-emergent visits.
- Notifies patient/family of deductibles, co-payments, deposits required for registration, and advises/requests payments for out-of-pocket expenses.
- Notifies management of any insurance/financial discrepancies for approval.
- Communicates with appropriate departments if any issues/questions arise and/or to accommodate any special needs for patients.
- Obtains and validates prescriptions and clinical documents when appropriate.
- Places and monitors patients arriving for outpatient services by using patient tracking system.
- Corrects any registration errors made utilizing the QA system.
- Scans all documents to the appropriate folder in the PEDS system.
- Schedules hospital services as appropriate.
- Triages incoming facility inquiries and routes appropriately.
- Secures adult exemptions for outpatient procedures when necessary.
- Identifies duplicate financial and medical record numbers and handles as appropriate.
- Performs down time manual registration as needed.
