Bilingual Customer Retention Representative - Onsite or Remote

Opportunity.OpportunityDetail.JobDetails

Opportunity.OpportunityDetail.Description

Location: Sioux Falls, SD 
Shift: Various shift options available
Job Status: Full-Time and Part-Time
Pay: $17.00-$18.90/hour starting, additional monthly incentives available
Company: PREMIER Bankcard

Bilingual skills are compensated in the form of a 10% differential (English/Spanish).

This job is offered on-site and remote. Remote employees must live within 50 miles of a PREMIER location or plan on relocating.

Shift Options
PREMIER Hours of Operation: Monday-Friday 7:00am-9:00pm and Saturday 8:00am-4:30pm

• 8-hour evening shifts.
• Option 1: M-F, 12:30-9 PM and e/o Saturday from 8 AM-4:30 PM
• Option 2: M-F, 2-9 PM and e/o Saturday from 8 AM-4:30 PM
• Part-Time 20-35 hours, you set your minimum/maximum hours!
• Flexible scheduling opportunity for top performers

About the Role

• Responds to telephone inquiries regarding various call types including, account closures, account re-opening and activation.
• Utilizes the outbound dialer on various call types.
• Utilize various retention techniques to maintain our account base.
• Maintains accurate account records.
• Reports unusual account/application activity to management
• Maintains department standards as approved.

Training

• Extensive paid training program, up to 3 weeks in length.
• Ongoing training opportunities for continuous improvement!

Pay
Base wage starting at $17-$18.90/hr. with opportunities to increase take home pay.

• Top performers can earn monthly incentives based on performance.
• Contest money available through daily, weekly, and monthly Level Up competitions. 
• Career path from Associate I to Associate IV – each step earning an increase in pay!
• Earn up to an additional $3.78/hr. when working non-traditional hours.
• Shift differential up to 20%
• Bilingual skills will be compensated in the form of a 10% differential.

Competitive Benefits Package

• Full medical benefits when working 20+ hours per week
• Traditional and High Deductible health plan options available
• FREE dental and vision coverage
• Generous Paid Time Off plans
• 401(k) – dollar-for-dollar match up to 5% of total compensation
• Special discounts and offers for events at the Denny Sanford PREMIER Center
• PREMIER Wellness Program
• Paid Community Volunteer Hours – PREMIER averages 30,000 hours per year
• Fun Employee Parties

Our Culture

• Emphasis on personal success, respect, health, wellness, fun and giving back
• Employees are rewarded, valued, and celebrated for hard work
• Various Career advancement opportunities and growth
• Appreciation is shown through concerts, outdoor bashes, cash, car giveaways and more

Opportunity.OpportunityDetail.Qualifications

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.