Learning and Development Analyst – Hybrid - Cleveland, Ohio

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At Third Federal, named for five years in a row as “One of the Best Companies to Work For" in America by Fortune magazine, we look for associates who can help us fulfill our mission to help customers achieve the American dream of home ownership and financial security and provide value to our customers and our communities. We take a genuine interest in each of our associates – from their professional development to their health and wellness. We offer a pleasant customer service oriented work environment, competitive salary, comprehensive benefits package and career growth opportunities.

At Third Federal, you will find strength and stability in your career. Nearly 15 percent of our associates have been with the company for 25 years or more and, in the more than 80 year history of our company, we have never had layoffs. 

Role Responsibilities:

The Learning & Development Analyst (Learning Management Administrator and Instructional Designer) will be responsible for managing and overseeing the operation of the Learning Management System (LMS), ensuring effective use for the delivery of educational content.  This role combines technical expertise with instructional design skills to create engaging and effective learning experiences. Job duties will include:

• LMS Administration:
• Manage and maintain the LMS platform, ensuring smooth operation
• Configure LMS settings and customize the interface to meet user needs
• Provide technical support and troubleshooting for LMS-related issues
• Monitor system performance and implement updates and upgrades as needed
• Ensure data integrity and security within the LMS
• Partner with external vendors  
• Instructional Design:
• Create engaging and interactive course content
• Continuously improve and maintenance course content based on feedback and assessments
• Follows standard ADDIE instructional design processes, including: 
• Using adult learning theory to guide the design process
• Participating in the needs analysis, design and development of training modules
• Collaborate with Subject Matter Experts/Business Owners in planning and scoping requirements for learning needs
• Storyboarding, authoring, and development of e-learning content and blended learning solutions
• Developing course-specific job aids and performance support materials

• Provide ongoing support to users, addressing their questions and concerns
• Other duties as assigned that support the mission of learning and development at Third Federal

Required Skills and Qualifications:

• Minimum of 3 years relevant work experience with training analysis, design, development, implementation and evaluation of eLearning, instructor-led and blended learning programs
• Experience with LMS and instructional design
• Strong technical skills, including proficiency with LMS platforms
• Demonstrated experience using authoring tools such as; Articulate 360, Captivate and Camtasia
• Excellent communication and collaboration skills
• Ability to work independently and manage multiple projects  
• Familiarity with banking and finance industry

Third Federal is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, religion, sex, national origin, gender identification or sexual orientation, disability, protected veteran status or any other classification protected under law.

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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)