As a privately held, U.S.-owned and operated company, Crowley provides services to 36 nations and island territories. Our purpose is to bravely advance what's possible to elevate people and planet, with our core values of Integrity, Sustainability and Drive guiding everything we do.
By expanding and innovating our services, we have expanded our footprint in services within the Logistics, Land Transportation, Shipping, Wind and Fuel industries. Crowley and its affiliated companies have generated more than $3.5 billion in annual revenue through our people's focus on excellence and a culture that values everyone's voices and collaboration.
To continue laying the groundwork and challenge what's possible for our business, we seek to partner with individuals ready to elevate their careers with us.
SUMMARY: The Director, Fleet Operations serves as the primary point of contact for the assigned fleet of vessels, ensuring alignment with customer expectations and delivering safe, efficient, and reliable service. This role is responsible for managing a team of Engineering Managers, Project Managers, Port Captains, and other staff to oversee maintenance, repairs, drydocking, vessel acquisition and project execution. The role drives operational excellence, fosters a culture of safety, and ensures compliance with budgetary and regulatory requirements.
GENERAL RESPONSIBILITIES:
• Customer Engagement:
o Act as the primary liaison with the customer, maintaining effective communication to ensure alignment in service delivery and operational goals.
o Drive customer satisfaction through proactive updates, issue resolution, and regular performance reviews.
• Team Leadership:
o Supervise and lead program staff to ensure timely and cost-effective execution of maintenance, repairs, drydocking, acquisition and vessel modifications.
o Foster a collaborative and safety-focused culture across the team.
• Program Safety & Compliance:
o Champion a strong safety culture, promoting adherence to safety protocols and continuous improvement in safety performance.
o Ensure compliance with all regulatory and class agency requirements, including USCG, MSC Engineering, and others.
• Financial Management:
o Develop annual program budgets, forecasting work and funding requirements for planned, emergent, and drydocking needs.
o Review and analyze monthly budget reports with the contracting officer and program staff, maintaining budget awareness and requesting additional funds as necessary.
o Participate in monthly financial reviews to assess program performance and identify cost-saving opportunities.
• Project & Maintenance Oversight:
o Provide leadership and oversight for vessel acquisitions.
o Collaborate with program staff to develop detailed technical specifications for drydocking and major projects.
o Monitor major repair periods (drydocking’s) and projects for compliance with budget and schedule.
o Track historical data and pricing to enhance decision-making for future repair periods.
• Performance Monitoring & Reporting:
o Coordinate weekly and monthly engineering and operations discussions to address vessel material conditions and performance.
o Lead quarterly reviews with customers, port engineers, and shipboard teams to evaluate progress, identify issues, and implement corrective actions.
• Operational Improvement:
o Develop and refine operational and engineering procedures to drive cost savings, improve vessel readiness, and enhance material condition.
o Identify and implement best practices to improve efficiency and optimize service delivery.