Job Description 

Job Summary

Supervises a team of Public Safety Officers of between 4 – 10 per shifts assigned thru hiring, training, and performance managing throughout hospital buildings, grounds and offsite locations to prevent fire, theft and vandalism, providing for a safe and secure environment for all patients, families and employees.

Minimum Job Requirements

•  American Heart Association AED - maintain active and in good standing throughout employment
•  Crisis Prevention Institute (CPI) - maintain active and in good standing throughout employment within 90 days of hire
•  Successfully complete the Basic Security Officer Healthcare Training Course (only once) within 6 months of hire.
•  Active and valid State of Florida driver’s license with an approved driving record pursuant to our policy and maintained throughout employment
•  3-5 years' experience as a public safety officer

Essential Duties and Responsibilities

•  Develops, creates, and presents officer training programs. Responsible for routine and on-going training to ensure gaps are identified during hiring and services provided.
•  Conducts performance evaluation and facilitates conversations to include career interest and development opportunities for each staff member on a timely manner. 
•  Responsible for ongoing performance management of staff, ensuring crucial conversations occur frequently (not just annually) in a private setting & in a learning format to ensure employee engagement.
•  Ensures proper performance documentations are followed to lead to a decision to develop, promote and/or terminate.
•  Ensures 100% proactive compliance of staff completion of required licensures, certifications, and education follow up.
•  Reviews and revises detailed reports in the Incident Management System. Communicates and educates on incidents to staff and customers on preventive measures where applicable. 
•  Proactively sources, interviews and hires staff. Ensures proper staffing coverage daily and by shifts, thru scheduling system, rotations and effectively monitoring the use of overtime. 
•  Conducts thorough investigations of incidents, unusual circumstances, etc. verifying detailed information & leads interviews with each identified witness in a professional none threatening manner. 
•  Reviews and revises reports prepared by Officers. Makes recommendations for next steps to the appropriate party or parties involved and determines if Officer needs further educational training.
•  Leads the Fire Control Team to ensure proper fire watches are executed in compliance; ensures fire drills are proactively scheduled and executed, etc. 
•  Functions as an officer or dispatch to respond to emergency calls for assistance as back up support, during peak times, or if short staffed. 
•  Conducts rounding of facility with staff during shift changes (before or after, at beginning and/or at end) to ensure staff is trained and aware of things they may have missed.
•  Conducts ongoing audits on activity logs to ensure compliance.
•  Exemplifies exceptional customer service to customers & peers, & ensures staff does the same by demonstrating excellent communication in responses that enhance the customer's perception of Security.
•  Responds in an acceptable time frame using department overall score thru the inter-departmental survey results.enhance the customer's perception of Security.
•  Ensures organization and departmental goals/objective are developed and executed within the Public Safety Department. Reports and monitors each goal to senior leaders.
•  Patrols designated areas under construction and reports deficiencies or life safety issues (per ILSM and Fire Watch) including elements surrounding fires and code reds.
•  Monitors and ensures compliance with DNVGL, Federal, State and local laws as it pertains to OSHA and life safety requirements.
•  Ensures metrics are meeting expectations & adjusts as needed: overall turnover/ first year turn over, interdepartmental customer service survey, employee engagement scores, DNV compliance, etc.
•  Provides continuous supervision, observation of behavioral health patients, and adheres to non-violent crisis intervention strategies (CPI).

Knowledge/Skills/Abilities

• • Security D license is a highly preferred.
• • Experience in security within a hospital setting highly preferred.
• • Experience with customer service within a hospitality industry highly preferred.
• • Basic proficiency in Microsoft Word and Excel.
• • Ability to make quick and independent decisions that lead to events that involve safety and security of patients, families and staff.
• • Ability to communicate effectively verbally and in writing.
• • Bi-lingual (English/Spanish) highly preferred.
• • Ability to write and produce well written reports and presentations for staff education and incident investigation and reporting.
• • Possesses strong leadership skills and able to provide excellent customer service.
• • Able to react calmly under stressful conditions and relates cooperatively and constructively with clients and coworkers.
• • Required to work flexible schedules to include nights, overnights, weekends, holidays, etc.

(EOE DFW)

6/26/18