Operations Coordinator, Commercial

Opportunity.OpportunityDetail.JobDetails

Opportunity.OpportunityDetail.Description

Position Title:  Commercial Operations Coordinator  (S2)

Company Summary

Crown Castle is the nation’s largest provider of shared communications infrastructure: towers, small cells and fiber. It all works together to meet unprecedented demand—connecting people and communities and transforming the way we do business. Whenever you make a call, track a workout or stream music and videos, we’re the ones providing the communications infrastructure that makes it all possible. From 5G and the internet of things to drones, autonomous vehicles and AR/VR, we enable the technologies that help people stay safe, connected and ready for the future.   Crown Castle is publicly traded on the New York Stock Exchange (CCI), is part of the S&P 500 and is one of the largest Real Estate Investment Trusts in the US.      

We offer a total benefits package and professional growth development for teammates in any stage of their career. Along with caring for our teammates, we’re an active member in the communities where we live, work and do business. We have a responsibility to give back, which we do through our Connected by Good program. Giving back allows us to improve public spaces where people connect, promote public safety and advance access to education and technology.

Role

The Commercial Operations Coordinator is responsible for accurately managing and maintaining sales and lead generation data to support commercial success. This role work alongside the marketing team and play a critical role in shaping and producing our events to drive meaningful business results. You’ll support programs that help build targeted market awareness and a positive brand reputation, in addition to generating demand and driving sales growth. This role requires attention to detail, proficiency in data entry management, and the ability to work collaboratively with sales, marketing, and operations teams to ensure accurate reporting and smooth workflow processes. 

Responsibilities 

• Generate prospecting data and reports to support sales and commercial strategy. 

• Update and maintain Inside Sales data in CRM and other sales-related systems as needed. 

• Ensure data accuracy and consistency across all commercial platforms. 

• Assist in tracking sales performance metrics.  

• Support sales pipeline management by providing data insights and management. 

• Work in partnership with marketing and the commercial operations analyst to maintain accurate records and resolve discrepancies. 

• Collaborate with other Marketing teammates to tie event calendar to digital lead-gen campaigns. 

• Support end-to-end event logistics for a high volume of sponsored and sales-led events.  

• Project manage timelines and milestones in partnership with show producers and other internal collaborators. 

• Identify opportunities to improve data entry processes and efficiency. 

• Ensure compliance with data privacy and security policies. 

Education/Certifications 

• High School diploma required, bachelor’s degree or equivalent experience preferred 

Experience/Minimum Requirements 

• 1-2 years of experience in data entry, sales operations, or a related field. 

• Proficiency in Microsoft Excel, Google Sheets, and CRM software (e.g., Salesforce, HubSpot). 

• Strong attention to detail and accuracy in data entry. 

• Excellent organizational and time management skills. 

• Ability to work independently and collaboratively in a fast-paced environment. 

• Strong problem-solving and analytical skills. 

• Microsoft Office experience. 

• CRM program fluency. 

Expectations

• Customer-first, revenue-centric, value creation attitude with a focus on problem solving  

• Must be recognized as a team player and collaborator 

• Professional demeanor and poise, with the tenacity and perseverance to realize complex challenges, mandatory 

• Strong prospecting, customer service, and negotiation skills 

• Requires professional communication skills – verbal and written 

• Self-motivated team player 

• Strong understanding of opportunities for revenue generation as it relates to the Towers business 

Organizational Relationship 

Reports to: Director, Commercial Operations | Tower 

Title(s) of direct reports (if applicable):  N/A 

Working Conditions:  This role falls into our hybrid work model working in the office Tuesdays, Wednesdays, and Thursdays.  On Mondays and Fridays, teammates on the hybrid schedule will have the option to work from the office or home.  There is an expectation of collaboration with teammates and stakeholders for moments that matter that could require travel. 

Opportunity.OpportunityDetail.Qualifications

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)