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Developer, ServiceNow HR Service Delivery

 

Logistics at full potential. 

 

At GXO, we’re constantly looking for talented individuals at all levels who can deliver the caliber of service our company requires. You know that a positive work environment creates happy employees, which boosts productivity and dedication. On our team, you’ll have the support to excel at work and the resources to build a career you can be proud of.

 

GXO continues to invest in our ServiceNow Platform and just upgraded HRSD to Professional and implemented EC Pro, Virtual Agent, and supporting Case Management features included in the Xanadu release.  To support the existing roll out and continue to further expand EC Pro across countries and functions, GXO is looking for a technical resource to manage development efforts specific to HRSD Roadmap.  This resource will liaise with IT Platform owners to support product best practices and follow company standards.  In addition, work closely with functional team to consult and solution break fix and backlog initiatives.

What you’ll do on a typical day:

  • Provide technical expertise and collaborate with other IT and business specialists to develop and deliver solutions that support the HR roadmap
  • Configure and support Employee Center Pro to support business needs and enhance User Experience
  • Create HR Services to increase employee productivity to drive increased adoption of Employee Center Pro and reduce reliance on emails and inbound actions
  • Manage application related objects like virtual agent, mobile application, chat, and surveys
  • Develop and support integrations to and from HRSD
  • Lead upgrade remediation and support testing efforts with business owners
  • Support ServiceNow HRSD business owners with knowledge sharing for light configuration, knowledge management, security, assignment groups, and skill assignments
  • Collaborate with ServiceNow HR business owners to influence and advise on enhancement efforts
  • Research and stay current of new features in ServiceNow HRSD, technology trends and  best practices, with a focus on continuous learning and application to the business
  • Perform other job-related duties as assigned

 

What you need to succeed at GXO:

At a minimum, you’ll need:

  • 5 years development experience
  • 2 years’ experience in a technical role supporting ServiceNow HRSD
  • Proficiency in managing and optimizing the ServiceNow platform. Hands-on experience in HRSD with module configuration, customization, and integrations 
  • Proficiency in web technologies such as HTML, CSS, and JavaScript
  • Experience managing multiple priorities, thinking tactically as well as strategically, demonstrating objectivity, delivering results, and taking initiative
  • Proven customer focus and ability to communicate effectively
  • Ability to manage high volume of work and lead and adapt to change
  • Ability to work in a virtual, global team environment

 

It’d be great if you also have:

  • Experience working with multiple countries and understand GDPR and data privacy
  • Outstanding project management skills, ability to work independently and prioritize and organize workload to consistently meet deadlines
  • Advanced ServiceNow certifications

 

We engineer faster, smarter, leaner supply chains. 

 

GXO is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team – energetic, innovative people of all experience levels and talents who make GXO a great place to work.

 

We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status.


GXO adheres to CDC, OSHA and state and local requirements regarding COVID safety. All employees and visitors are expected to comply with GXO policies which are in place to safeguard our employees and customers.

 

All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test.

 

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed. Review GXO's candidate privacy statement here. 

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