Job Description 

The Sales Operations Manager will be responsible for managing the Sales Operations functions while working closely with the P&L leaders, Sales, and other key stakeholders.  The Sales Operations functions include, managing the implementation of the Dynamics CRM, tracking and driving revenue growth, supporting sales strategies, and developing KPIs and other metrics.

·       Manage and implementing Dynamics CRM

·       Develop targeted account plans to increase aftermarket parts and services bookings

·       Support regional sales initiatives and go-to market strategies with quantitative and qualitative data

·       Lead sales enablement, including sales training, tools and resources.

·       Facilitate Strategic Selling sessions on target projects with support of Proposals, Sales, and Business Units

·       Develop and maintain sales key performance indicators (KPI’s), including reporting and analytics dashboards

·       Collaborate with the sales and product development teams to develop and execute sales strategies.

·       Manage the sales operations team, including performance management and development.

·       Work closely with other key stakeholders, including Field Sales (domestic and international), Sales Rep Management, Product Line Leaders, Data Analytics, Marketing, Finance and Operations, to ensure alignment and collaboration.

·       Bachelor’s degree in Marketing, Business, Economics, or related field, or equivalent experience in lieu of a degree

·       4+ years’ experience in CRM administration, preferably Dynamics

·       4+ years’ experience in business development, sales, sales operations, or marketing, preferably in the industrial or energy sectors

·       4+ years’ experience in strategy

·       4+ years’ experience in analytics

·       Must be able to work independently and proactively

·       Proficient in Microsoft O365, especially PowerBI

·       Networking and relationship building skills

·       Experience in being a change-agent with a Process improvement mindset

·       Resourcefulness and tenaciousness in pursuit of data accuracy and delivery

·       Analytical and critical thinking skills with the ability to both draw conclusions and make recommendations

·       Experience developing and maintaining a Customer Relationship Management (CRM) system and tracking KPI’s for performance

·       Experience partnering with marketing staff to create effective sales and marketing programs.

·       Excellent interpersonal skills and demonstrated ability to inspire a team

·       Demonstrated success using multiple sales channels to achieve sales goals

·       Excellent verbal and written communication skills

·       High level of organizational intelligence