Harland Clarke is a leading provider of quality payment solutions, multi-channel marketing campaigns, and secure data-driven lead generation programs and critical communications. In addition, Harland Clarke provides promotional products, call centers, and governance, risk and compliance (GRC) solutions. The company delivers operational excellence and intelligent solutions to more than 50 million consumers and 5 million small and medium sized businesses per year through its relationships with 8,500+ of the nation’s leading financial institutions, large retailers, affiliate marketing companies and accounting software providers. Harland Clarke is a wholly owned subsidiary of Harland Clarke Holdings. For more information, visit www.harlandclarke.com or follow Harland Clarke on LinkedIn and on Twitter @HarlandClarke.

JOB SUMMARY
Takes a proactive approach to daily issues involving assigned Clients.

KEY DUTIES/RESPONSIBILITIES
Acts as the Forms Division’s primary point of contact in the handling of daily issues with Clients. Coordinates actions between Clients and Forms
Division manufacturing. 10%
Identifies opportunities for improvement within the account and develops plans to implement the improvements. 10%
Serves as a technical advisor/implementation specialist for new business with Clients. Travel to the location may be necessary to ensure a smooth
transition. 10%
Establish and maintain customer goodwill at assigned accounts. Assist in coordination of new branch and conversion orders. 10%
Make physical calls on assigned accounts on an as needed basis. 5%
Provide continuous information regarding products ordering procedures and billing procedures to account personnel. 10%
Train and assist account personnel in completing orders and quote requests. 10%
Troubleshoot delivery and quality problems with manufacturing and process quality assurance personnel. 10%
Maintain daily contact with plant and sales personnel to determine account follow-up. 5%
Keep plant and sales informed of account status changes. 5%
Keep current on pricing information and product knowledge. 5%
Engage in personal development programs to prepare for future advancement opportunities. 5%
Other duties as assigned. 5%

EDUCATION
Bachelor’s Degree or equivalent experience Excellent computer skills.

EXPERIENCE
Must be able to read and comprehend instructions
Prior customer contact experience in a forms related environment preferred
Optronics XL imagesetter Stoesser film and plate punch systems Douthitt plate exposure system PAKO film processor Fuji plate processor Fuji color
proof system ECRM scanner
Must be willing to work in a fast paced environment

COMMUNICATION AND CONTACTS
Constant interaction with account Constant contact with plant personnel Frequent contact with VP Sales and Marketing and Director of Business Development
Forms Division

DECISION MAKING
Position requires problem- solving team building and communication skills.

OTHER
Supervisory Responsibilities: None

All team members are responsible for demonstrating the company's Core Values at all times and for using Performance Excellence principles to continuously
improve effectiveness, efficiency, products, and services. This includes, but is not limited to, participating on improvement teams, recommending and
implementing improvement ideas, and participating in training and other activities to keep up to date on processes, information, etc.
All team members are responsible for supporting and complying with internal and external audits, to include providing information, performing assigned tasks to
ensure compliance, and preparing and maintaining evidence that key duties identified as internal controls have been performed.
All team members are responsible for supporting and complying with safety and security policies to promote a healthy working environment.
Vericast is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex,
national origin, disability status, protected veteran status, or any other characteristic protected by law.

EDUCATION
Bachelor’s Degree or equivalent experience Excellent computer skills.

EXPERIENCE
Must be able to read and comprehend instructions
Prior customer contact experience in a forms related environment preferred
Optronics XL imagesetter Stoesser film and plate punch systems Douthitt plate exposure system PAKO film processor Fuji plate processor Fuji color
proof system ECRM scanner
Must be willing to work in a fast paced environment

Vericast, to include its affiliated and subsidiary companies (Harland Clarke, Valassis, NCH Marketing Services, Clipper Magazine), is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Applicants who have disabilities may request that accommodations be made in order to complete the selection process by contacting [email protected],