This position develops and maintains Customer relationships, via dedicated support, for our B&W Pulverizer fleet. Whether through an Alliance, stocking program or no program at all – this position fully supports every Customer with the highest level of Customer service. This role is an integral part of our Customers’ relationships with B&W Thermal, and your ability to grow these relationships is mission-critical to the continued success of our business.
This position is open to being either in the Akron office or a remote location.
- Manages stocking programs and Alliances as assigned. Coordinates forecasted needs from Customer with materials group ordering to support outage needs. Executes terms of Agreements for pricing, etc..
- Assists Customers with troubleshooting all commercial and technical issues tied to Pulverizer products.
- Supports entire Pulverizer team, as needed, to provide seamless Customer service at all times.
- Responds to requests for help at the time the help is needed; does the work when the work needs done.
- Meets with Customers, as required, to maintain good communication and dialogue.
- Supports trade shows, training events, etc.. as needed for B&W’s presence opposite Customers.
- Manages profitability of contracts to provide for highest possible gross margin.
