Experienced Field Service Diesel Technician

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Opportunity.OpportunityDetail.Description

Why Wagner Equipment Co.?
We’re proud to be an Equal Opportunity Employer that values diversity and inclusion. We welcome applications from all qualified individuals, including veterans and individuals with disabilities.

Job Title: Field Service Technician
Location: Customer Site / Field-Based
Pay Rate: $32.00 - $57.00 per hour (Based on education and experience)

Join Our Team
At Wagner Equipment Co., we believe in working as One Professional Team. As a Field Service Technician, you’ll be on the front lines, delivering expert-level diagnostics, troubleshooting, and repairs on CAT heavy equipment at our customers’ locations. You’ll play a key role in keeping operations running smoothly and safely, all while building strong relationships with our valued clients.

What You’ll Do

With some direct supervision, you’ll take on the responsibility of delivering high-quality service and representing the Wagner brand in the field. Your core duties will include:

• Performing diagnostics, repairs, and maintenance on heavy equipment at customer sites

• Accurately completing service reports with attention to detail, proper grammar, and correct SIMS codes

• Communicating effectively with customers about repair progress, parts status, and service needs

• Collaborating with the Service, Product Support, and Sales departments to exceed customer expectations

• Maintaining accurate job records, receipts, and other documentation for internal use

• Teaching and mentoring junior field technicians

• Promoting Wagner Equipment Co.'s services and solutions to customers

• Using hydraulic and electrical schematics to guide repair work

• Safely rigging and handling equipment components

• Making on-site warranty repair decisions in coordination with dispatch and customer teams

• Ensuring all tools and service vehicles are in proper working condition and compliant with OSHA/MSHA regulations

Education & Experience:

• High School Diploma or GED required

• Completion of relevant CAT technical courses preferred

• Minimum 3 years of experience servicing heavy equipment

• At least 1 year of administrative/clerical experience

• 3+ years of customer service and sales experience

Certifications & Requirements:

• DOT Health Card

• Valid Class D Driver’s License

• MSHA License

Skills & Competencies:

• Strong mechanical aptitude and problem-solving skills

• Familiarity with Microsoft Word, Outlook, DBS, ET, SIS, SIS Web, and STW

• Ability to work independently and manage time effectively

• Effective communication, organizational, and customer service skills

• In-depth knowledge of CAT equipment and repair techniques

Working Conditions & Physical Demands

• Field-based role with 75% - 100% travel required

• Exposure to loud environments; work performed both indoors and outdoors

• Must be able to lift/move objects up to 100 lbs

• Frequent standing, climbing, sitting, and use of hand tools

• Regular use of phone, computer, and digital service documentation tools

Employment is contingent upon successful completion of all pre-employment screenings, which may include background checks, drug/alcohol testing, and fit-for-duty assessments. This job description is not intended to be an all-inclusive list of duties and responsibilities. Job duties may change at any time with or without notice.

Opportunity.OpportunityDetail.Qualifications

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)