Online Grocery Pick-Up Clerk
Job Description
Responsibilities
Essential Job Functions:
· Online Grocery Pick-Up Clerk working as In-Store Grocery Shopper is responsible for selecting and gathering products for customers' on-line orders in the most efficient manner with attention to freshness and quality.
· In-Store Grocery Shopper initiates and completes selection process for customers' on-line orders.
· Online Grocery Pick-Up team is responsible for assembling customers' on-line orders, process coupons and payment, and deliver and load orders to cars when customers arrive at store for pick up.
· In-Store Grocery Shopper will scan and bag orders on the go while following all bagging standards.
· E-Commerce team including Online Grocery Pick- Up associate communicates any substitutions or exceptions to customer's order at time of pick-up.
· Meet/exceed customer expectations for ease of shopping, variety, freshness, and cleanliness.
· Adhere to local, state, and federal laws, food safety procedures, and company guidelines.
· Receive customers' orders from Order Selector according to guidelines, store products in optimal temperature zones.
· Read and follow directions given in the note section
· Ensure quality and freshness of all items chosen
· Communicate with customers via a portable phone and respond to calls in a professional and timely manner
· Retrieve each customer's order from all staging locations and ensure order accuracy, load order into customers' cars
· Pick-Up Clerk should provide a positive customer service experience that makes customers want to return to on-line shopping.
· Process the orders through the point of sale (POS) system
· Follow policies and procedures to determine appropriate substitutions in the event of an out-of-stock
· Maintain organization and cleanliness of staging areas and equipment
· Report pricing, scanning, and item location discrepancies and invalid temperature types to the store e-Commerce supervisor
· Inspect equipment and notify store Pick-Up supervisor or other store management of items in need of repair
· Perform required opening and closing procedures
· Assist in training new e-Commerce team members
· Meet/exceed productivity standards
· Ability to work cooperatively in high paced and sometimes stressful environment.
· Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner.
· Ability to act with honesty and integrity regarding customer and business information.
· Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
· Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
· Must be able to perform the essential job functions of this position with or without reasonable accommodation.
Qualifications
Minimum Position Qualifications:
- Ability to work without supervision
- Ability to read shelf tags
- Basic math skills (i.e., counting, addition, and subtraction)
- Excellent oral/written communication skills
- Any experience as a personal shopper or in a production oriented or warehouse environment, stocking shelves, or experience as a cashier
About Us
What you’ll receive from us:
The Kroger Family of Companies offers comprehensive benefits to support your Associate Well-Being, including Physical, Emotional, Financial and more. We'll help you thrive, with access to:
- A wide range of healthcare coverage, including affordable, comprehensive medical, dental, vision and prescription coverage, through company plans or collective bargaining agreement plans.
- Flexible scheduling in full- and part-time roles with paid time off, including holiday and sick pay based on eligibility and length of service.
- Emotional and financial support with free counseling through our Employee Assistance Program and free, confidential financial tools and coaching with Goldman Sachs Ayco.
- Valuable associate discounts on purchases, including food, travel, technology and so much more.
- Up to $21,000 in tuition reimbursement over your career, through our industry-leading Continuing Education program.
- Vast potential for growth, through an abundance of industry-leading training programs and diverse career pathways.
Job Info
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