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Senior Software Engineer

Location: Bengaluru, Karnataka, India

Notice

This position is no longer open.

Job Number: 24874

Position Title: Sr Technical Support Engineer

External Description:

Our Team

Informatica has strategically located Support Centers in North America, Europe, and Asia Pacific. Our single mission is to provide customers with world class technical support to ensure successful implementation of their business solutions using Informatica products. GCS, India was established in 2004 to support Informatica software deployment during regional installations as well as geographically-dispersed projects. We play a vital role not only with regard to revenue generation, but also with Informatica’s reputation within customers. We’re the frontline troubleshooters, the direct line to our customers. Our success is due to the knowledge that we can confidently stand behind every product we offer as well as the unlimited potential for personal and professional growth. Our technical support team is being ranked #1, continuously for 12 years, in customer loyalty for the Data Integration sector, within the globe

 

Your Opportunity

We are looking for a Technical Support Engineer with a proven record of accomplishment doing Technical support for Software products to join our Global Customer Support team. In this role, you’ll use your analytical thinking and influencing skills for becoming a trusted advisor to our customers on technical issues through ongoing technical relationship guidance during the whole cycle of a technical issue from inception to closure. You would also get opportunities to work with other Principal Lead engineers to ensure operational efficiency. As an employee with Informatica’s Global Customer support Team,

  • You will be part of a strong team of knowledgeable and committed technical specialists and connected onto the worldwide Informatica technical pool.
  • On the job training and on-going learning and development are a key part of why our professionals are widely respected and are treated as world number one in technical support arena.
  • Thriving in a fast-paced support environment, you’ll work with our customers and solve their complex technical problems, related to Informatica’ s flagship products like Power Center, Data Quality and its peripheries like various databases along with different Operating Systems etc.

 

Our Ideal Candidate

  • Constructively work together as a team, sharing ideas and resources.
  • A high degree of analytical and problem-solving abilities.
  • You’re a natural leader who strives for excellence and is known as a resourceful and prodigious technical ability.
  • You possess good communication and customer-relationship skills – responsiveness, sensitivity, diplomacy
  • Are comfortable working both independently and collaboratively.
  • You’re advanced problem-solving skills and technical aptitudes allow you to adapt to new circumstances and learn quickly when facing new problems and challenges.
  • Your advanced problem-solving skills and technical aptitudes allow you to adapt to new circumstances and learn quickly when facing new problems and challenges.
  • Applying your superior technical Skills to meet service request SLAs, meet and exceed customer expectations.

 

Your Responsibilities

  • This key individual will serve as Technical Support champion for both internal and external customers.
  • The incumbent will exercise independent initiative with the authority to act in order to meet all requirements for the customer.
  • S/he will diagnose and resolve customer inquiries related to operating Informatica software products in their environment.
  • He/she will ensure all issues are resolved or escalated to the proper resources to resolve in a timely fashion.
  • Additionally, this individual will manage communications to customers at all levels to maintain positive relationships.
  • He/she will utilize information tools, training and experience to provide high level of customer satisfaction.
  • Furthermore, this individual will participate in problem escalation and call prevention projects to help customers and other technical specialists increase their efficiency with our products.
  • Follows standard practices and procedures in analyzing situations or data from which answers can be readily obtained.
  • Requires supervision several times per week and regular reviews. Normally receives detailed instructions on all work.
  • Understands impact of work on the feature/product/team.
  • Guides own work to timely and complete conclusions.
  • During critical time periods, works hard to achieve tasks.
  • Organizes own activities reliably.
  • Follows development process without guidance, but with reviews
  • Takes responsibility. Acts in a mature manner with colleagues.
  • Keeps management well-informed.
  • Is attentive to detail and accuracy, is committed to excellence, looks for improvements continuously, monitors quality levels, finds root cause of quality problems, owns/acts on quality problems.
  • Ensures high quality of all development work.

 

 

 

Your Qualifications 

 

  • BE , BTech, MCA degree or equivalent technical experience
  • 2+ years of experience in the software industry
  • Writing and Speaking business Japanese language
  • Good knowledge on database
  • Experience in various operating systems such as Windows, UNIX/Linux

The candidate must be proficient in spoken and written English to be able to communicate with Customers globally

City: Bangalore

State: Karnataka

Seniority Level: Mid-Senior Level

Alternative Location(s) :

Community / Marketing Title: Senior Software Engineer

Remote LinkedIn Hashtag:

LinkedIN Hashtag: LI-SU1

Company Profile:

EEO Employer Verbiage:

At Informatica we know diversity drives innovation. We are proud to be an Equal Opportunity Employer dedicated to maintaining a work environment free from discrimination, one where all employees are treated with dignity and respect. All qualified applicants will receive consideration for employment without regard to race, color, gender, sex, sexual orientation, marital status, religion, age, disability, gender identity, veteran status or any other characteristic protected by applicable law and Informatica policy.

Travel Requirement: Limited

Location_formattedLocationLong: Bangalore, Karnataka IN

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