Room Attendant
Job Description Summary
Performs routine cleaning and servicing duties under supervision of Housekeeping Supervisors and Executive Housekeeper. Duties include but are not limited to servicing guest rooms and baths while also engaging in pleasant interactions with guests as it relates to their stay and any issues in which they may need assistance.Job Description
Principal duties and responsibilities (Essential Functions) include:
- Key Job Functions
- Responds to all guest requests appropriately. Always greet our Guests warmly with a smile, call them by name whenever possible.
- Responsible for servicing an assigned number of guest rooms.
- Keeps the supply cart and immediate work areas neat and organized at all times.
- Checks all equipment prior to and after its use to ensure that it is in good working order.
- Removes room service tables, trays and garbage from guest rooms.
- Strip bed using proper techniques and change bed linens on a daily basis.
- Removes soiled towels and replace as needed.
- Place soiled linens and towels down linen chute.
- Clean shower walls, tub, sink vanity (all items on counter), toilet and floor on a daily basis.
- Spot clean walls, window glass and sill, doors and baseboards.
- Dust and clean all furniture daily, including chairs, lamps, desk, tables and TV.
- Replace any stationery items and in-room amenities as needed.
- Replace any used drinking glassware with sanitized ones.
- Replace terry and robes as needed.
- Clean refrigerator, ice bucket, coffee maker, telephones, clock/CD/radio, TV remote.
- Cleans all mirrors and picture frames throughout room on a daily basis.
- Ensures all light bulbs throughout room are working and replace as needed and/or call for assistance.
- Hand in any articles (lost and found) to a Supervisor or turn it in to the housekeeping office.
- Recycle at every opportunity (newspaper, glass bottles, etc.).
- Performs any special duties as assigned by management.
- Greet Guests meeting the 10/5 standard.
- Enters guest room following appropriate security standards.
- Have knowledge of overall hotel facility and various services.
- Deliver Passionate & Engaging Service to our Guests
- You will be passionate and truly engaged in taking care of our guests, recognizing individual guests and anticipating their unique needs in order to exceed their expectations
- You will consistently deliver our GUEST model:
- Greet or welcome everyone, warmly with a smile
- Use eye and ear contact and guest’s name
- Establish/anticipate needs
- Solve and own all requests/complaints
- Thank everyone
- Build solid relationship with your Colleagues
- Treat colleagues with respect and dignity.
- Other duties and responsibilities may be assigned. The employee is expected to work in other areas of the hotel when needed to assist operations to perform job duties not necessarily contained in this job description.
Qualifications and Skills
A candidate for this position must possess the following applicable knowledge, skills and abilities and be able to demonstrate and provide applicable examples to support his/her competency.
- Track record of delivering exceptional guest or client experience
- Communication skills are utilized a significant amount of time for training and safety purposes, and when interacting with guests and associates.
- Strong communication skills
- Appropriate professional appearance and demeanor
Additional Job Information/Anticipated
Pay Range
Benefits
Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:
- Medical, Dental and Vision Insurance
- Health Savings Account with Company Match
- 401(k) Retirement Plan with Company Match
- Paid Vacation and Sick Days
- Sonesta Hotel Discounts
- Educational Assistance
- Paid Parental Leave
- Company Paid Life Insurance
- Company Paid Short Term and Long Term Disability Insurance
- Various Employee Perks and Discounts
- Hospital Indemnity
- Critical Illness Insurance
- Accident Insurance
Sonesta is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.
Share job link
Get notified for similar jobs
Success!
Successfully subscribed for similar jobs
Failure!
Get tailored job recommendations based on your interests.
Profile recommendations
Similar Jobs
-
Housekeeping Supervisor
ReqId R-0064492
Supervises all Housekeeping employees, which include Room Attendants, House Persons, Public Area Attendants and Pool Attendants. Check on all Room Attendants, House Persons, Public Area Attendants and...
-
Room Attendant
ReqId R-0056248
Duties include but are not limited to servicing guest rooms and baths while also engaging in pleasant interactions with guests as it relates to their stay and any issues in which they may need assista...
-
Room Attendant
ReqId R-0065073
The RA works with the Housekeeping Management Team to clean guest rooms and public space areas, and/or work in the commercial laundry facility, in accordance with brand time, product and placement sta...
-
Room Attendant-2
ReqId R-0064810
The Room Attendant (RA) works with the Housekeeping Management Team to clean guest rooms and public space areas, and/or work in the commercial laundry facility, in accordance with brand time, product...
-
Room Attendant- Part Time
ReqId R-0064345
The Room Attendant (RA) works with the Housekeeping Management Team to clean guest rooms and public space areas, and/or work in the commercial laundry facility, in accordance with brand time, product...
-
Housekeeping Supervisor-2
ReqId R-0064612
The HS works with the Housekeeping Manager to assist in the supervision of the housekeeping and laundry operation to ensure product quality standards are met and that optimum service is provided to ho...
-
Housekeeping Manager
ReqId R-0064070
The Housekeeping Manager (HM) works with the Operations Manager to supervise the housekeeping and laundry operation to ensure product quality standards are met and that optimum service is provided to...
-
House Attendant
ReqId R-0064332
The House Attendant (HA) works with the Housekeeping Management Team to assist Room Attendants on assigned floors or buildings by collecting dirty linens and transporting to the laundry area, deliveri...
-
House Attendant
ReqId R-0064918
The House Attendant (HA) works with the Housekeeping Management Team to assist Room Attendants on assigned floors or buildings by collecting dirty linens and transporting to the laundry area, deliveri...
Jobseekers Also Viewed
-
Part Time Bell/Luggage Attendant
R-0064195
Deliver guest room packages and room drops as needed in a timely and professional manor. Respond appropriately to guest complaints. Excellent interpersonal and customer service skills including dealin...
-
Guest Service Agent- Part Time
R-0064125
The Guest Services Agent (GSA) is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the f...
-
Houseperson (all shifts)
R-0062946
The House Attendant (HA) works with the Housekeeping Management Team to assist Room Attendants on assigned floors or buildings by collecting dirty linens and transporting to the laundry area, deliveri...
-
Part Time Steward
R-0064050
The employee is expected to work in other areas of the hotel when needed to assist operations to perform job duties not necessarily contained in this job description. While performing the duties of th...
-
Part Time Night Auditor
R-0063265
Job Description Summary. Job Description. Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of...
