Job Description 

As a privately held, U.S.-owned and operated company, Crowley provides services to 36 nations and island territories. Our purpose is to bravely advance what's possible to elevate people and planet, with our core values of Integrity, Sustainability and Drive guiding everything we do. 

By expanding and innovating our services, we have expanded our footprint in services within the Logistics, Land Transportation, Shipping, Wind and Fuel industries. Crowley and its affiliated companies have generated more than $3.5 billion in annual revenue through our people's focus on excellence and a culture that values everyone's voices and collaboration.  

To continue laying the groundwork and challenge what's possible for our business, we seek to partner with individuals ready to elevate their careers with us.

SUMMARY: Audio Visual Engineer to support an IT Service Management effort for USTRANSCOM located at Scott Air Force Base (AFB) in Illinois. Support will be provided to the USTC Command, Control, Communications & Cyber Systems Directorate (TCJ6).  Provide Audio Visual expertise to the Video Teleconferencing (VTC) and Audiovisual team providing all facets of customer service including maintaining, operating, monitoring, and troubleshooting of video conference and briefing support facilities.

GENERAL RESPONSIBILITIES: Duties include on-site installation, termination, and testing of audio, video, control and network wires, cables, and equipment within professional audiovisual systems. These systems include video projectors, flat panel displays, cameras, screens, sound reinforcement equipment, and control systems for commercial audiovisual installations.

•                 Support turnover of the completed installations to the Government to include acceptance testing and training

•                 Assist the AV / VTC Install and Maintenance Team to fully commission and maintain installed systems

•                 Assist other team members as required to provide the customer with the superior level of support they have come to expect, and deserve, from the SAIC AV/VTC Engineering, Installation, and Maintenance Team

•                 Extensive Cisco LAN/WAN design and implementation experience

•                 Technical subject matter expertise in the planning and execution of IT solutions to support customer requirements

•                 Demonstrate an understanding of how to configure and troubleshoot Voice and VTC networks

•                 Experience with Cisco IM and Presence and Cisco Jabber

•                 Demonstrated experience with major audio/visual installs and configurations

•                 Experience with Crestron Programing

•                 Experience with SolarWinds applications for network monitoring and management network devices

•                 Configure and troubleshoot protocols such as OSPF, EIGRP, BGP, SIP, H.323, SAF

•                 Experience with U.S. Department of Defense security requirements, regulations, policies, and procedures

•                 Collaborate with others to isolate and resolve complex network problems

EDUCATION: Bachelor’s degree in computer science or a related field; or combination of post-high school education and experience equal to eight (8) years.  

EXPERIENCE: Must have ten (10) or more years of experience of relevant AV/VTC experience.

TECHNICAL PROFICIENCY:

•                 Must have at least one of these IAT Level II certifications: Security+, CECCNA-Security, CySA+ **, GICSP, GSEC, CND, SSCP. Must have:

•                 Experience with Cisco Unified Communications Manager, IM and Presence, Cisco Unity Connection, Jabber

•                 Comprehensive experience with Cisco Unified Border Element (CUBE

•                 Experience with SIP trunks

•                 Able to apply configuration standards for DOD IA and IA-enabled devices/systems consistent with DISA Security Technical Implementation Guides (STIGs)

•                 Proficient with Microsoft Office products, including Word, Outlook, Excel, PowerPoint, and Visio

Desired Qualifications:

•                 MA/MS

•                 DoD TS/SCI clearance

•                 ITIL Foundation V4 certification

•                 Cisco Certified Network Professional (CCNP)-Voice/CCNP-Collaboration certification and Crestron Certified Programmer desired

COMPETENCIES: Must be a team player willing to assist other team members as necessary to satisfy customer requirements in a timely manner. Must be able to work in a dynamic environment under potentially stressful situations while remaining calm. Must be able to accommodate a flexible and varied work schedule to include early mornings, evenings, nights, and weekends. Ability to fully commission video and audio-conferencing systems in IP based environments. Must be able to routinely lift at least 80 pounds unassisted. The installation tech will be required to perform physical duties such as working from ladders and lifting installation equipment and material

OTHER: Must have an Active DoD Secret clearance.

JOB SCOPE: Position impacts a singular business unit.

WORKING CONDITIONS: Normal office environment with little exposure to excessive noise, dust, temperature and the like. Extended use of a computer keyboard, viewing of a computer monitor and the ability to sit for long periods of time.