Reporting to the Program Director the Clinical Coordinator/ Residential Coordinator (CC/RC) is responsible for the coordination of all clinical services and for the-to-day operation and customer service of the residential facilities.
This includes:
- Coordination of Person-Centered Plans
- Medical appointments
- Assessments and consultations
- New admissions
- Behavioral Support Services
- Quality of data collection contained in clinical record
- Employee training of all clinical services
- The development and reviewing of all protocols
- Supervising and training the Direct Support Professionals (DSPs)
- Maintaining house/program budget
- Scheduling staff in a manner which limits overtime
- Working shifts as needed (to meet ratio needs)
- Maintaining a safe and orderly program in accordance with the Scope of Work and with Volunteers of America Chesapeake’s policies and procedures
CLINICAL COORDINATOR ACTIVITIES:
- Identify any environmental risk issues and work to ensure all environments are Healthy, Safe and free from hazards.
- Ensure staff and individuals are taught about the Home and Community Based Settings rules.
- Ensure that Direct Support Professionals (DSPs) are trained on Individual PCP plans and goals by assisting with the development of competency-based trainings and examinations.
- Serve as a mentor/role model to staff and individuals receiving services.
- Promote the feeling of trust, dependability, and a stable work environment to encourage staff productivity.
- Collect and review all necessary information, assessments and reports to support development of annual person-centered plans. Ensure all clinical documentation and other information is gathered and is in place within designated time frames.
- Coordinate entire clinical component of services
- Ensure Person Centered Plans meet the hopes, dreams, aspirations and capabilities of the supported individual and focuses on individualized outcome achievements
- Audit medication administration record (MAR) weekly for accuracy and proper documentation. Complete medication error reports as necessary.
- Ensure specialized support elements are in place.
- Inform and maintain communication with service coordinators, families, on issues related to general medical concerns, illnesses, injuries and incidents.
- Encourage skill building in meal preparation and portion sizes for all people supported.
- Monitor staff for compliance with menus
- Work to develop healthy, person-centered menus and providing daily options for exercise and movement.
- Responsible for the development of monthly activity calendars that are person centered. Continuously work to connect people in their community to build natural supports.
- Recognize formally, and informally, holidays, special occasions and achievements of individuals with meaningful, appropriate celebrations.
- Establish effective communication efforts to individuals, families, staff through conversations and routine meetings.
- Ensure staff speak in a positive manner, using positive language which respects the supported individuals.
- Ensures benefit/entitlement programs are maximized and remain intact Medicaid, Medicare, etc.
- Ensure all billing census sheets are accurate/ and are submitted in a timely fashion.
- Support individuals in learning how to budget their finances
- Conduct quarterly record audits via random samplings.
- Ensure information within the records is accurate and up-to-date.
- Ensure all staff observes confidentiality and HIPAA standards.
- Support the development of individualized behavioral support services
- Ensure data collection is reviewed and interpreted monthly and submitted to the Behavior Specialist.
- Understands that behavior is communication and work to improve individual communication efforts.
- Assist in training staff on proper behavioral interventions and documentation where necessary.
- Participate as needed in providing documents for Human Rights Committees, serves as the primary contact to the LHRC/HRC/BMC/Incident Management Coordinator/Incident Review Committee and provide all relevant clinical information.
- Ensure rights are protected and maximized, and rights restrictions are minimized.
- Ensure accurate and timely incident reporting and cooperation with all investigations both internal and external.
- Work with staff to understand their roles as incident report writers.
- Reviews and completes all incident reports, and follows internal and external incident reporting policies.
- Assist staff in understanding their role as mandated reporters.
- Consistently monitors environments for abuse and neglect indicators.
- Support individuals in learning strategies to increase their personal safety.
- Ensure all regulations are in compliance with organizational and state standards.
- Ensure staff are familiar with organizational and state standards.
RESIDENTIAL COORDINATOR ACTIVITIES:
- Available by phone 24 hours a day, seven days a week, to ensure around the clock safety and supervision.
- Provides day-to-day supervision of DSPs to ensure their duties and responsibilities are completed
- Run appointments and day program drops, as needed.
- Completes payroll of assigned staff and completes payroll adjustments.
- Maintains a safe, secure and healthy work environment for all persons served, staff, volunteers, and visitors.
- Reports and documents unsafe conditions to the Clinical Coordinator.
- Provide direct support to persons served, as needed, to meet ratio needs.
- Delegate and ensure the replenishment of program supplies.
- Ensures the ongoing maintenance of program van. Submit work orders, as needed.
- Facilitate monthly staff meetings in conjunction with QIDP.
- Provides support as necessary to ensure needs as identified by the Inter-Disciplinary Team are met including all quality of life issues.
- Communicates and coordinates with families, members of the Inter-Disciplinary Team (IDT), the consumers’ day program and other providers of services and supports as necessary and appropriate.
- Supervises, schedules, trains and evaluates the Direct Support Professionals assisting in the home. Hires staff in accordance with company guidelines
- Performs crisis intervention; provides emergency counseling assistance.
- Plans, coordinates, and participates with individuals in social activities.
- Participates in IDT planning, including assessment. Inspects the home and reports and resolves repairs and maintenance as needed. Insures fire and other-safety procedures area carried out as directed.
- Manages and acts as petty cash custodian for all client and house funds. Establishes and maintains consumer and facility files in accordance with state, local and company requirements.
- Monitor activities or visitors in the home. Transport individuals and/or provides mobility training to assist individuals to go to appointments, community rehabilitation program, grocery shopping, etc.
- Ensures program compliance with Volunteers of America Chesapeake’s policies and procedures. Maintain and improves public image for the program in the community.
- Participates in an on-call rotation to manage after hours crises and urgent situations. Carries a cell phone 24/7 to respond to emergencies.
- Perform other duties as assigned. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice
OTHER:
- This position requires driving the company vehicle for company business including transporting individuals. Must be privileged to drive according to the criteria set forth by Agency MVR guidelines.
- Valid driver’s license in jurisdiction of residence
- Vehicle liability coverage if driving personal vehicle (on occasion, may be required to transport clients in personal vehicle)
- May be required to drive a van
- Acceptable EBI background, FBI Fingerprint (Field print), Child Protective Services (Central Registry), and OIG Exclusion check
- Negative Drug/TB Screening
- CPR/First Aid Certification must be acquired and maintained once employed
- Other trainings as required by DBHDS must be acquired and maintained once employed.