Title- Audio Visual Specialist (level I)
Team- Mission Support
Work Type- Onsite

Are you a highly motivated individual who thrives in a fast-paced, high-performing, dynamic team environment?

The position will be located on the OU Norman campus with working hours of 8 am - 5 pm Monday - Friday.  

AV Specialist fills a critical role in carrying out the mission of the Learning Spaces team by creating and maintaining the best learning and teaching environments using world-class information technology services. Plays an integral support role within the Learning Spaces team regarding the planning, coordinating and execution of a wide range of audio visual (AV) and classroom technology related support needs. Responsible for providing AV-related troubleshooting and support to university constituents in a professional and timely manner.

• Ensures operational continuity of classrooms, conference rooms, and AV technologies campus wide.
• Expert provider of system support services including installation, troubleshooting, repairs or replacement.
• Employs safety standards, university tools and procedures to provide world-class services campus-wide.
• Supports, facilitates and cross-trains Learning Spaces staff on numerous aspects of AV support in order to improve and expedite support response times and quality of service.
• Some aspects of this support include training materials and documentation for internal staff as well as constituents.
• Supports the Learning Spaces team in all manner of initiatives, projects, daily duties, and necessary tasks.
• Ensures safe work guidelines and best practices are followed.
• Manages, coordinates and executes a wide range of AV-related projects throughout the campus. This includes working with multiple constituents, contractors and sub-contractors all while serving as a primary client liaison between all necessary parties.
• Assists with conducting the many facets required of AV projects such as site survey, quote creation, and project execution.
• Provides customer service all while ensuring projects are managed from start-to-finish in a timely and professional manner.  
• Performs various duties as needed to successfully fulfill the functions of the position.

Required Education:  Bachelor's degree, AND: 

• 24 months of experience in audio-visual troubleshooting, support, installation, engineering, or system design. 

Equivalency/Substitution: Will accept 48 months of experience in lieu of the bachelor's degree for a total of 72 months' related experience.

Skills:

• Ability to speak, read and write clear, concise English.
• Strong written and oral communication
• Excellent time management, organization skills.
• Experience in scheduling and conducting meetings
• Highly organized and able to handle multiple projects and deadlines.
• Detail oriented Customer service experience.
• Basic knowledge of enterprise technologies such as networks, storage, identity management, cloud services, security, Windows OS, Mac OS, desktop solutions, Microsoft Office suite, etc.
• Ability to troubleshoot Windows and Mac OS devices.
• Familiarity with video conferencing solutions and with emerging technologies.
• Ability to contributes to continual improvement projects.

Certifications:

• Valid Driver's License to drive OU vehicles.

Advertised Physical Requirements:

• Employee will be driving OU vehicles.
• Ensures safe work guidelines and best practices are followed.
• Ability to lift heavy objects in excess of 50+ lbs.
• Ability to sit or stand for long periods of time.
• Ability to climb, crouch, bend, or stoop.
• Ability to engage in repetitive motions, grasp, walk, touch, speak, hear, and see.
• Ability to perform overhead-work and work in confined spaces.
• Ability to work in any place including above or below ground level and on ladders.
• Standard Office Work Environment.

Departmental Preferences:

•  Experience with Crestron systems, including system installation, configuration, and troubleshooting.
•  Proficiency in terminating low voltage wiring such as Cat6, Cresnet, and speaker wire.
•  Prior experience supporting AV/IT systems in a higher education setting.
•  Strong interpersonal skills, including the ability to help navigate and de-escalate team-related challenges in a collaborative environment.

Special Instructions: If you are selected as a final candidate for this position, you will be subject to The University of Oklahoma Norman Campus Tuberculosis Testing policy.  To view the policy, visit https://hr.ou.edu/Policies-Handbooks/TB-Testing.

Why You Belong at the University of Oklahoma: The University of Oklahoma fosters an inclusive culture of respect and civility, belonging, and access, which are essential to our collective pursuit of excellence and our determination to change lives. The unique talents, perspectives, and experiences of our community enrich the learning, and working environment at OU, inspiring us to harness our innovation, creativity, and collaboration for the advancement of people everywhere.

Equal Employment Opportunity Statement: The University of Oklahoma, in compliance with all applicable federal and state laws and regulations, does not discriminate based on race, color, national origin, sex, sexual orientation, genetic information, gender identity, gender expression, age, religion, disability, political beliefs, or status as a veteran in any of its policies, practices, or procedures. This includes, but is not limited to, admissions, employment, financial aid, housing, services in educational programs or activities, and health care services that the University operates or provides.