Turndown Attendant
Job Description Summary
Clean guest rooms and/or suites in a timely and thorough manner to ensure total guest satisfaction.Job Description
Essential functions:
- Clean and service assigned rooms or areas according to established standards and procedures including making beds, dusting, vacuuming, cleaning and sanitizing bathrooms, removing trash, etc. May include cleaning of kitchen area, room refrigerator, coffee maker, cups, glasses, silverware, etc.
- Notify electronic system when service is complete so rooms may be sold or occupied. Report any room unable to be serviced according to established procedures.
- Report needed repairs or unsafe conditions via electronic devices.
- Respond to guest complaints, special requests and ensure corrective action is taken to achieve complete guest satisfaction.
- Monitor and control supplies and amenities and minimize waste within all areas of housekeeping.
- Report, turn in, and/or log all lost and found items according to established procedures.
- Promote teamwork and quality service through daily communication and coordination with other departments and co-workers.
- May regularly assist with deep cleaning projects.
- May assist with other duties as assigned.
QUALIFICATIONS AND REQUIREMENTS:
- Some previous housekeeping experience preferred.
- Previous background from the extended stay industry preferred.
- Ability to speak, read, and write fluent English is preferred; other languages beneficial.
- Basic reading, writing and mathematical abilities are preferred.
- Frequently standing up, bending, climbing, kneeling, and moving about the facility.
- Carrying, lifting or pulling items weighing up to 75 pounds.
- Will be required to regularly use commercial cleaning chemicals.
- Will be required to work mornings, evening, weekends, and holidays.
Additional Job Information/Anticipated
Pay Range
Pay range $24.90 -$25.90.
Pay rate outlined follows contract requirements.
Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. Employees are offered a variety of benefits including:
• Medical and Dental Insurance
• Paid Vacation and Sick Days
• Paid Holidays
• Pension
• Legal Services
• Maternity and Parental Leave
Go Beyond @SonestaHotels
WHO WE ARE
We are an organization made up of people, thoughts and ideas – all working towards fulfilling our simple mission: To wow every guest, team member, partner & community we operate in by delivering quality, value & amazing hospitality.
We will achieve our mission by being passionate about exceeding expectations - by being persistent, resilient, and constantly seeking new and creative ways to succeed. Doing the Right Thing and Going Beyond are our principles that guide everything we do.
We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
Sonesta is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.
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