Customer Service Representative

Opportunity.OpportunityDetail.JobDetails

Opportunity.OpportunityDetail.Description

Primary Duties:  To sell TBEI equipment to selected truck body and equipment distributors.  Develop, strengthen, and maintain positive and productive relationships with assigned distributors. Assist customers with technical issues and questions such as: 

• Researching questions regarding order status, lead times, pricing
• Interpreting specifications and completing accurate estimate/quotes in a timely manner
• Enter customer orders accurately, verifying pricing, and scheduling on date requested by distributor, provided production capacity exists
• Assisting customers in filling their loads to maximize freight
• Continually up-selling TBEI products to increase sales (quick install, accessories)
• Contacting potential & current customers regarding products and promotions
• Communicating customer needs and expectations effectively to all internal parties (i.e. Sales, Engineering, Production, etc..) to ensure customer expectations are met and exceeded
• Maintaining unwavering integrity, professional attitude and positive energy while dealing with all customers
• Looking for opportunities to positively affect gross margin & implementing them when appropriate
• Providing information for Parts and Accessory Sales and Operator / Installation Manuals
• Representing the company in a professional and courteous manner when dealing with customer disputes and complaints
• Communicating ideas and concerns related to TBEI and the sales department in a timely manner
• Other duties as assigned that will impact the department and TBEI

Tools Used:      Computer, CRM and related business system software, MS Office software, printers, faxing machines,

                          copier, calculator, and telephone

Job Requirements:

1. Ability to deal effectively and professionally by phone with customers promoting positive company image using strong communication/ presentation skills.
2. Strong technical skills / reasoning and independent decision making skills.
3. High energy and enthusiasm- not easily discouraged.
4. Possible travel required.
5. Proficiency in computer applications (Microsoft Office).
6. Preferred basic understanding of truck chassis and related equipment.
7. Detail orientated, highly organized, and able to remain focused in all environments.
8. Ability to attend and participate in required company meetings.
9. Must be a team player that maintains high integrity while meeting company goals.

Preferences:

• High School or some college courses in a field related to business or equivalent experience
• One to three years of customer service experience
• Basic hydraulics and/or steel knowledge
• Strong phone skills required

Additional Job Information:

• Wage Expectations: $22.00 to $26.00 per hour
• Pay: This is a non-exempt, hourly position and employees are paid on a bi-weekly basis
• Typical Schedule: Five (5) Eight (8) hour days M-F, Overtime may be available on your 5th day of the week.
• Location: On Site – 52182 Ember Road, Lake Crystal MN 56055
• Travel: Very minimal to none

Benefits:

Employees are eligible on the 1^st of the month following the completion of 30 days of employment for:

• Medical
• Dental
• Vision

• Dependent Care Reimbursement Account, Health Care Reimbursement Account, Health Savings Account (HSA) (if enrolled in eligible health plan), Limited-Purpose FSA (if enrolled in eligible health plan and HSA

• Employee Assistance Program (EAP)
• PTO / Holidays
• Company Paid Life Insurance Policy for each full-time employee in the amount of $20,000.00.
• Voluntary Life Insurance for Employees, their spouse (or domestic partner), and their children
• Company Paid Short-term disability (STD) & Long-term disability (LTD)

Employees are eligible for the following benefits as of their first day of employment:

• 401(k) with partial company match
• 100% vested immediately.

Opportunity.OpportunityDetail.Qualifications

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.