Sr. Manager, Customer Satisfaction & Quality

Under Global Supply Chain North America, the Sr. Manager, Customer Satisfaction & Quality Cluster strives to transform GSC to a highly customer-oriented organization to deliver premium quality and service to customers and exceed their expectations. This position is responsible for Engineer to Order Manufacturing sites across US, CAN, MEX

• To drive customer-oriented culture under the core value of customer first. Transform the customer voice to the quality initiatives to step up customer satisfaction. • To drive zero defect mindset and premium quality in the plant and lead the deployment of the quality winning plan to the GSC entities. • To build a strong plant quality team and coach the team to grow their competence.

Mission of CS&Q transformation is to engage the whole organization to the core value of customer first and bring a unique exposure & experience to development potential for talents in every domain.

What will you do?

· Develop and implement a comprehensive quality management strategy that aligns with organizational goals and ensures consistency and standardization across multiple manufacturing sites.

· Realize the customer first value in the organization by defining the customer first initiatives and foster customer centricity activities.

· Execute the winning plan of quality to the plants

· Lead large-scale quality transformations by identifying areas for improvement, developing action plans, and driving implementation in a fast-paced environment.

· Partner with various departments, including operations, engineering, LoB, supply chain, and IT to ensure quality standards are integrated into all processes and practices.

· Establish and monitor key performance indicators (KPIs) to evaluate quality performance across all sites, ensuring compliance with industry standards and regulations.

· Foster a culture of continuous improvement by leveraging methodologies such as Lean, Six Sigma, and root cause analysis to drive quality enhancements.

· Design and implement training programs to enhance the quality capabilities of employees at all levels, promoting a proactive quality mindset. Support onboarding of CS&Q teams across manufacturing sites.

· Identify potential quality risks and develop mitigation strategies, process robustness to minimize impact on operations and product quality.

· Communicate effectively with senior management and stakeholders, providing updates on quality initiatives, challenges, and successes.

· Drive the process robustness of the production lines leveraging digital quality

· Support Industrial growth through audits, workshops, trainings.

· Participate in ISO audit preparation for manufacturing plants.

· Up to 50% travel to North Ameri

What qualifications will make you successful?

· Bachelor’s degree in Engineering, Quality Management, or a related field; Master’s degree preferred.

· 7+ years of experience in quality management, with a focus on manufacturing environments and large-scale transformations. (automotive, aerospace)

· Proven experience leading cross-functional teams and managing quality transformation in a matrix organization.

· Strong knowledge of quality management systems (QMS), industry standards, and regulatory requirements.

· Excellent analytical, problem-solving, and decision-making skills.

· Strong leadership and interpersonal skills, with the ability to influence and engage diverse teams.

· Ability to thrive in a dynamic, fast-paced environment and manage multiple priorities effectively.

· Expert of continuous improvement tools like 8D, FMEA, Six Sigma experience ( Black Belt ideal) , APQP, PPAP, Lean Manufacturing

· Passionate to customer satisfaction improvement

· Ready to take bold actions and make breakthroughs & keep raising the bar high to premium quality and service

What's in it for me? Schneider Electric offers a robust benefits package to support our employees such as flexible work arrangements, paid family leave, 401(k)+ match, and more.

Who will you report to? Director of Quality for Engineer to Order Products, North America Manufacturing Quality