Account Operations Specialist I

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As an Account Operations Specialist I, you will be responsible for providing the day-to-day operational support for all account operations processes to include, but not limited to, account transaction processing including card transactions, ancillary functions, dispute resolution.  Serve as a key operational resource for company-wide enterprise.  The Account Operations Specialist I will be accountable for providing a distinct level of knowledge for at least three types of account transaction types as well as providing a professional level of support for various transaction channels to include, but not limited to, online banking, dispute resolution, debit and credit card transactions, wire transfers, and ACH services.

Direct Reports: None

HOW YOU WILL MAKE AN IMPACT

40%            Process all outgoing and incoming wires.  Serve as the support for wire pin authorizations and wire research requests.   

30%            Processes mailed payments and deposits, bad address mail and generates safe deposit box delinquency letters. Completes the verification of deposit requests and other account related tasks.

15%            Perform research tasks related to credit cards, online banking, mobile banking, debit card products, check copies, statement and receipt images, tax documents, subpoenas, audits, and shared branching transactions.

10%            Prepare end of cycle, monthly, quarterly, scanning of teller receipts and property taxes, and provides on-demand reports as needed. Performs the shredding, archiving, sorting of branch bags, and interoffice mail as needed.

5%               Other job duties as assigned by management.

--                 Must comply with all company policies and procedures, applicable laws, and regulations, including but not limited to, the Bank Secrecy Act, the USA PATRIOT Act, and the Office of Foreign Assets Control, in addition to all Interra policies.

WHAT YOU WILL NEED TO SUCCEED

Experience

2+ years customer service and banking operations experience to include online banking applications and problem resolution in banking, retail, or related field. 

Education / Certifications / Licenses

A High School Diploma or equivalent required. Must have and maintain a valid driver’s license.

 PREFERRED SKILLS

• Demonstrated knowledge of industry rules and regulations related to Bank Secrecy Act, OFAC, Member Identification Policy, Truth in Savings, Truth in Lending, Regulation CC and Funds Availability, NACHA.
• Professional level of verbal and written communication skills are essential to the position.
• Advanced proficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint).
• Demonstrated success in identifying, initiating, and nurturing new or on-going business opportunities; self-starting, results oriented professional.
• Must be able to work in a team environment with the ability to interact in a positive manner with peers, management, and other departments.
• The ability to motivate or influence internal staff is a critical part of the job, requiring a significant level of influence and trust.
• Demonstrated ability to plan and prioritize work to meet commitments by breaking down objectives into appropriate actions and anticipate and adjust plans as needed.
• Ability to provide world class member service while executing Interra’s vision, mission, and delivery of Core Values.

INTERPERSONAL SKILLS

• Courtesy and tact are essential elements of the job.
• Work involves personal contact with members and others inside and outside the organization, generally regarding fairly routine matters for the purposes of giving and obtaining information or instructions, updating or referring.
• Communications generally require shorter and not in-depth discussions.

 COMPETENCIES

• Adaptable - Maintains effectiveness in reaching goals by adapting to changing circumstances, tasks, responsibilities, and people. Adjusts effectively to new work structures, processes, or requirements.
• Balance Stakeholders - Understands the needs of diverse stakeholders and the underlying motivations driving those needs, including cultural and ethical factors. Acts fairly in the decision-making process when faced with conflicting demands of stakeholders.
• Effective Communication - Utilizes a variety of communication modalities effectively and appropriately across multiple channels. Is effective in a variety of communication settings: one-on-one, small, and large groups, or among diverse styles and position levels. Adjusts to fit the message to the audience. Provides timely and helpful information to others across the organization.
• Functional Expertise - Possesses a sufficient level of technical and professional skill or knowledge in position-related areas; keeps up with current developments and trends in areas of expertise; actively seeks ways to grow and be challenged using both formal and informal development activities.
• Self-Motivated - Demonstrates initiative to address challenges, accomplish tasks, and seize opportunities, even when challenged. Demonstrates appropriate urgency and positive attitude while doing so.
• Teamwork - Effective team player who adds complementary skills and contributes valuable ideas, opinions and feedback; communicates in an open and candid manner and can be counted upon to fulfill any commitments made to others on the team.

ADA REQUIREMENTS

Physical Requirements

• Able to bend, sit, and stand in order to perform primarily sedentary work with limited physical exertion and occasional lifting of up to 10 lbs.
• Must be capable of climbing / descending stairs in an emergency situation.
• Must be able to operate routine office equipment including computer terminals and keyboards, telephones, copiers, facsimiles, and calculators.
• Must be able to routinely perform work on computer for an average of 6-8 hours per day, when necessary.
• Must be able to work extended hours or travel off site whenever required or requested by management.
• Must be capable of regular, reliable, and timely attendance.

Working Conditions

• Must be able to routinely perform work indoors in climate-controlled shared work area with minimal noise.

Mental and/or Emotional Requirements

• Must be able to perform job functions independently or with limited supervision and work effectively either on own or as part of a team.
• Must be able to read and carry out various written instructions and follow oral instructions.
• Must be able to complete basic mathematical calculations, spell accurately, and understand computer basics.
• Must be able to speak clearly and deliver information in a logical and understandable sequence.
• Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of customer service and discretion when dealing with the public.
• Must be able to perform responsibilities with composure under the stress of deadlines / requirements for extreme accuracy and quality and/or fast pace.
• Must be able to effectively handle multiple, simultaneous, and changing priorities.
• Must be capable of exercising highest level of discretion on both internal and external confidential matters.

ACKNOWLEDGEMENT

Nothing in the position description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This Job description is not a contract and should not be constructed as a guarantee of employment for any period of time.  Interra Credit Union is an Equal Opportunity Employer and does not discriminate against employees or applicants based on race color, religion, sex/gender, national origin, disability, age, or any other category protected by law.

Why JoinIN

• Culture: We believe that a positive work environment is key to success. Staying engaged, informed, and keeping it fun, is how we achieve this.
• Professional Growth: Our Learning and Development Team not only provide day 1 training but continuous improvement and career development for all levels.
• Competitive Salary: Attractive compensation package with performance-based incentives and bonuses.
• Benefits: Comprehensive health insurance, 401(k) matching, tuition reimbursement, company holidays, and generous PTO.
• Community Involvement: Being an active member in communities that we are a part of is important to us. We live here, work here and stay involved here!
• Visit our Opportunities page for more information.

For more information about the role or the application process, please reach out to Ali Barden, AVP Talent Acquisition and Retention Lead at alib@interacu.com

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