Required Education: High School Diploma or GED, AND:
- 24 months experience in a call center or front-line customer service
Equivalency/Substitution:
Skills:
- Ability to speak, read and write clear, concise English
- Proficient in Microsoft Office
- Detail oriented for accuracy of data and information
- Customer service skills
- Must be able to perform basic data analysis
- Composition and proofreading skills
- Strong initiative to solve problems
- Ability to read and interpret legal documents
Certifications:
Advertised Physical Requirements:
- Ability to engage in repetitive motions. Ability to lift objects under 50 lbs. Must be able to enter data into a complex database on a daily basis. Frequent exposure (50 to 60%) to physical and/or mental stress or discomfort caused by deadlines and busy periods. Long periods of keyboarding, sitting and/or standing.
Departmental Preferences:
- 12 months coaching, training or supervisory experience
- Experience with child support OSIS computer systems
- Knowledge of adult learning styles and facilitation skills as this position may deliver feedback to individuals or small groups.
Special Instructions: If you are selected as a final candidate for this position, you will be subject to The University of Oklahoma Norman Campus Tuberculosis Testing policy. To view the policy, visit https://hr.ou.edu/Policies-Handbooks/TB-Testing.
Why You Belong at the University of Oklahoma: The University of Oklahoma fosters an inclusive culture of respect and civility, belonging, and access, which are essential to our collective pursuit of excellence and our determination to change lives. The unique talents, perspectives, and experiences of our community enrich the learning, and working environment at OU, inspiring us to harness our innovation, creativity, and collaboration for the advancement of people everywhere.
Equal Employment Opportunity Statement: The University of Oklahoma, in compliance with all applicable federal and state laws and regulations, does not discriminate based on race, color, national origin, sex, sexual orientation, genetic information, gender identity, gender expression, age, religion, disability, political beliefs, or status as a veteran in any of its policies, practices, or procedures. This includes, but is not limited to, admissions, employment, financial aid, housing, services in educational programs or activities, and health care services that the University operates or provides.