Technical Service Specialist

Opportunity.OpportunityDetail.JobDetails

Opportunity.OpportunityDetail.Description

Essential Duties:

• Customer/Dealer Problem Resolution
• Interact with the dealer network and customers, and with the organization (engineering, manufacturing, marketing, etc.), to provide effective product support and problem resolution.
• Provide technical evaluations of information to develop viable options to enhance the speed and quality of customer service and provide follow up to ensure resolution.
• Manages telephone answering for optimum customer responsiveness.
• Troubleshoot and repair via phone a wide variety of electrical, hydraulic and/or mechanical system discrepancies.
• Provide accurate documentation of all customer contacts.
• Daily utilization of case system
• Read and interpret a variety of schematics and drawings while interfacing within the organization, vendors, and dealer/customers.
• Warranty Administration

• Assist in authorizing warranty claims, administering technical policy, and part returns.

• Other

• Performs other duties as assigned by service management.
• Travel may be necessary up to 20% of the time to support Technicians and Field Service Specialist as necessary.
• Assist in content of service-training programs.
• Provide feedback on service-related issues to the Technical Information Manager and Quality department as needed. 
• Provide assistance to training and technical publications activities as necessary.

 Minimum Qualifications (Education and/or Experience):

1. College degree preferred.
2. Technical Degree and technical electronics experience is a plus.    
3. Excellent written and verbal communication skills.
4. Excellent customer service skills.
5. A minimum of three years of vehicle service experience, vehicle repair, fluid power, electronics or related technologies preferred.
6. Demonstrated performance in the following areas preferred:
1. Customer and dealer support
2. Hydraulic, mechanical, and structural repair
3. Vehicle and equipment maintenance
4. System diagnostics and analysis
5. Product training and education
6. PLC controllers and CAN J1939 systems experience 

Salary Range for this position:  $70k-80k

Benefits of Employment:

 In addition to excellent career growth opportunities, Federal Signal Corporation offers a wide array of benefits including: annual bonus potential, insurance (life, medical, dental, vision), paid holidays, paid vacation, 401(k) with matching contributions and tuition reimbursement. We provide our employees with a smoke-free, drug-free workplace.

About Us:

Federal Signal Corporation (NYSE: FSS) provides products and services to protect people and our plant. Founded in 1901, Federal Signal is a leading global designer and manufacturer of products and total solutions that serve municipal, governmental, industrial and commercial customers. Headquartered in Oak Brook, IL, with manufacturing facilities worldwide, the Company operates two groups: Environmental Solutions and Safety and Security Systems.

For more information on Federal Signal, visit: www.federalsignal.com. The Company is an equal opportunity employer. Qualified applicants will not be discriminated against on the basis of, and will receive consideration for employment without regard to, race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, genetic information, status as a protected veteran, or any other protected category, characteristic, or trait under applicable law. If you require reasonable accommodation in the application process, contact Human Resources at HR@federalsignal.com. All other applications must be submitted online.

Vactor Mfg. Inc. is a leading manufacturer of municipal combination catch basin/sewer cleaning vacuum trucks and industrial vacuum loaders that clean up industrial waste or recover and recycle valuable raw materials. Vactor is located in Streator, IL and is a subsidiary of Federal Signal Corporation.

Opportunity.OpportunityDetail.Qualifications

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.