POSITION SUMMARY
This position is responsible to inspect warranty return products to determine if they meet specified standards and specifications, and process reports to ensure proper credits are issued to dealers. Uses specified inspection and testing methods, techniques, equipment, and facilities, and establishes controls to ensure security and timely processing after claim receipt.
ESSENTIAL JOB FUNCTIONS
- Tire Failure Analysis
- Claim Processing
- Technical Inquires
- Tech Shop Equipment
- Dealer Training
- Tire Mounting & Balancing
PRINCIPAL TASKS
1. Conduct daily inspections and physical processing of returned warranty adjustment tires, ensuring correct evaluation and coding of claim tire conditions to include verifying dealer information, tire identification, DOT, and mileage percentages.
2. Prepare weekly written reports on collected tires from the QA Collect List of high-interest tires.
3. Maintain technical center tire service and mounting equipment, ensuring all equipment is fully operational and safe.
4. Tire Mounting and Balancing of monitor Test tires and special projects.
5. Travel to dealer, consumer, or fleet locations to follow-up on product complaints or department survey requirements, and produce reports on technical findings and action recommendations.
6. Provide routine technical and warranty procedural guidance to dealers and customers as required, including training visits to dealer sites.
7. Responsible for the collection and shipping of tires as requested by upper management.
8. Responsible for any other additional duties as assigned my Management.
MAJOR CHALLENGES
1. Must be highly proficient in the routine use of tire mounting, balancing, and other service machinery and in maintenance requirements for that equipment.
2. Must be forklift certified and skilled in safe usage.
3. Must have good analytical skills, common sense, and good reasoning skills. Must know tire manufacturing technique and procedures for analytical purposes.
4. Must be proficient in MS Office programs and technical report writing formats.
5. Must be able to communicate effectively with diplomacy and tact.
SCOPE OF AUTHORITY AND INTERNAL/EXTERNAL CONTACTS
1. Frequent contact with internal and external customers.
2. Authorized to make out-of-program warranty credit, and document by Authorization Number on an individual consideration basis, based on analysis, facts and SRNA business interests.
COMPETENCIES
- Achievement Orientation
- Customer Value Management
- Product Analysis
- Accounting and Reporting
- Attention to Detail
- Ensuring Accountability
- Problem Solving/Decision Making
- Product and Technical Knowledge
- Territory Management