Description & Requirements
As a member of the Maximus Contact Center CX team the Engineer should be able to configure, troubleshoot and support on Genesys Cloud CX, TTY and Fax solutions that make up the Contact Center environment at Maximus. The engineer will serve in a technical role and interact with others on the Contact Center team, other IT resources, internal Business, external Clients, and various vendors.
Essential Duties and Responsibilities:
- Work with development teams throughout the software life cycle ensuring sustainable software releases.
- Build and drive adoption for greater reliability, resiliency, and scalability of our production applications, while maintaining a cost conscious approach.
- Perform hands on management of cloud infrastructure and automation tools.
- Document cloud architecture, security measures, and participate in client audits.
- Mentor and train other members of the dedicated DevOps team on AWS services and collaborate with other cloud support teams that support the overall organization.
- Serve as a technical point of contact for all cloud services consumed by the team, and communicate any new enterprise standards or best practices to be adopted by the DevOps teams.
- Bachelor's degree in relevant field of study and 3+ years of relevant professional experience required, or equivalent combination of education and experience.