Cloud Solutions Architect

Job Number: 22116

Position Title: Success Solutions Architect

External Description:

Our Team

The Customer Success team protects the future of Informatica by following the customer lifecycle and ensuring Customer Success at each step along the way. We onboard new customers to our subscription products to get them on the path to success quickly search out and rescue them if they don’t, and renew satisfied customers year over. We’re the frontline evangelists, the direct line to our customers. Backed by the strength of the Informatica brand we act as trusted advisors to solve our customers’ data problems. This trust is due to the quality products we offer and the knowledge that we can confidently stand behind them with an award winning global support and Customer Success team of data integration experts that are dedicated to our customers’ success.

Our Ideal Candidate

You’re technically proficient and have the patience and passion to guide customers and stakeholders through all the capabilities of our products and solutions. Whether it’s a best practice session for a new customer, addressing technical pain points, or enabling a team on our technology, you’re willing to take the time to provide deep explanations and find solutions where needed. You find a collaborative work environment rewarding yet are equally adept at and content working independently. As an influential and effective teacher, you are eager to share your knowledge and best practices and to develop and sustain an open line of communication with your supervisor and teammates. If your team members or customers are in remote locations, you are comfortable with travel in order to engage face-to-face. In addition, you have the following attributes:

• • An ability to rapidly understand and translate clients’ business challenges and concerns into a solution oriented discussion.
• • Persuasive communication skills for presenting to all customer levels, from CTOs/CIOs, to engineering managers and programmers.
• • Resourcefulness, creativity and strategic thinking for troubleshooting problems.

Your Opportunity

As a technically adept, collaborative Customer Success Technologist you’ll work with other members of the Customer Success team to address the technical needs of existing customers and secure renewals with the Customer Success Managers. In this role, you’ll serve as a counselor and adviser to customers and a technical coach to coworkers, providing advice and guidance throughout the customer lifecycle. Since the Customer Success team is responsible for securing and growing the existing subscription customer base, members of the Customer Success team are instrumental to Informatica’s future growth in the world.

Your Responsibilities

Customer Success Technologist (CST) is responsible for supporting the technical side of ensuring that a Customer adopts our Technology through some proven methodologies for their success. This individual will have both business acumen as well as technical savvy to understand a customer’s business drivers and recommend a solution through our technology. Below are the high level activities of a CST. 

• Customer technology adoption
• •On-Boarding – 
• Workshops and Architecture Sessions to get customer started
• Training – deliver 1-2 day instructor lead remote training classes
• •Customer Technical escalation Resolution
• Architecture and Adoption Roadmaps, Success Plans
• Customer Workshops 
• •Templates SWAT Team
• Sales extension to the platform – Application templates, connector usage
• •Delivery Cloud Community Social Evangelist
• Best Practices on Informatica Cloud on community
• Community Documents Creation, Discussion and Q/A, Video and demos Post

Qualification

• • B.S. in computer science or computer engineering (or equivalent)
• • Strong background in Service Oriented Architecture (SOA)
• • Experience with Web Services based APIs, REST, etc.
• • Knowledge and experience with “Cloud” applications including Salesforce.com, NetSuite, Microsoft Dynamics CRM Live, or others
• • Ability to develop sample integrations for PoC purposes as required by the client

Informatica LLC offers a competitive compensation package that includes base salary, medical, retirement, flexible time off and more. Our generous benefits vary depending on your geographic work location. It’s an exciting time to work at Informatica, you can learn more about our company, and our products and services at www.informatica.com. We are an Equal Opportunity Employer (EOE).

City: Bangalore

State: Karnataka

Seniority Level: Entry Level

Alternative Location(s) :

Community / Marketing Title: Cloud Solutions Architect

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EEO Employer Verbiage:

At Informatica we know diversity drives innovation. We are proud to be an Equal Opportunity Employer dedicated to maintaining a work environment free from discrimination, one where all employees are treated with dignity and respect. All qualified applicants will receive consideration for employment without regard to race, color, gender, sex, sexual orientation, marital status, religion, age, disability, gender identity, veteran status or any other characteristic protected by applicable law and Informatica policy.

Travel Requirement:

Location_formattedLocationLong: Bangalore, Karnataka IN