Branch Parts Manager

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Opportunity.OpportunityDetail.Description

Company: Wagner Equipment Co.

Join a dedicated, motivated team at Wagner Equipment Co., where we offer challenging career opportunities, extensive training, and development to help you grow and thrive.

Benefits:

• Paid Time Off (PTO): Up to 96 hours in the first year + 8 company-paid holidays
• Insurance: Medical, Dental, Vision, Life & AD&D coverage
• Retirement Plans: 401(k) & Roth 401(k) with up to 7% company contribution
• Education Support: Tuition Reimbursement & Employee Assistance Program (EAP)
• Additional Perks: CEFCU financial services, Unum Supplemental Life Insurance, Aflac Critical Illness & Accidental Insurance, ID WatchDog, and discounted phone plans

Position: Parts Manager
Salary: $94,000 - $130,000 (Based on education & experience)

Key Responsibilities:

• Safety & Compliance: Lead safety initiatives, ensure compliance with all company policies and OSHA regulations.
• Budget & Expense Management: Develop and oversee the department’s budget, controlling expenses and optimizing financial performance.
• Inventory Management: Supervise parts inventory, including new, exchange, and remanufactured components, ensuring accuracy and adherence to CAT standards.
• Process Optimization: Implement and maintain CPS / 6S methodology to drive efficiency and operational improvements.
• Vendor & Customer Relations: Maintain strong relationships with Caterpillar Inc., internal departments, and external clients to support business objectives.
• Logistics & Freight: Oversee shipping and receiving processes, ensuring cost-effective and timely deliveries for customer satisfaction.
• Personnel Development: Hire, train, and manage parts staff, ensuring professional growth and alignment with company goals.
• Customer Service: Handle escalated inquiries, resolve customer complaints, and enhance service strategies to improve client retention.
• Sales & Support: Assist with sales, technical inquiries, and field consultations to promote parts and service solutions.
• Training & Supervision: Ensure all staff receive proper training, conduct performance evaluations, and maintain compliance with safety and company policies.

Supervisory Scope:

• Direct reports may include Warehouse Manager, Parts Coordinators, Counter Sales, Drivers, and other department personnel.
• Manage work schedules, including weekends, holidays, and emergency coverage as needed.

Qualifications:

• Education: High School Diploma or GED required; business coursework preferred.
• Experience:
• 5+ years in a parts-related leadership role
• 5+ years in administrative and customer service functions
• 3+ years in sales and technical/mechanical support
• 5+ years in supervisory/management positions
• Legally Authorized to work in the US. 

Skills & Competencies:

• Technical & Product Knowledge: In-depth understanding of parts inventory and distribution.
• Software Proficiency: Advanced Microsoft Excel, Intermediate PowerPoint, Microsoft Outlook, and DBS.
• Communication & Leadership: Strong verbal and written skills, problem-solving ability, and a customer-focused approach.

Physical & Work Environment:

• Physical Demands: Primarily sedentary with occasional lifting (up to 25 lbs.).
• Work Conditions: Moderate noise level; indoor and outdoor environments.
• Travel: 1-25% as required for business needs.

Additional Requirements:

• Pre-employment screenings, including background checks, drug/alcohol testing, and fit-for-duty assessments.
• Job duties may evolve based on business needs.

Wagner Equipment Co. is an Equal Opportunity Employer (EEO/AA/Veterans/Disabled).

Opportunity.OpportunityDetail.Qualifications

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)