Customer Support Representative
Location: Fairfield, New Jersey US
Notice
This position is no longer open.
Job Number: 784
External Description:
Position Description
At a Glance
Legrand has an exciting opportunity for a Customer Support Representative to join the Middle Atlantic Products Team in Fairfield, NJ. The candidate will be
Responsible for answering customer inquiries or complaints, processing orders, researching and resolving requests to improve sales and maintain customer satisfaction. Maintains an ongoing relationship with customers, field sales, distribution, purchasing, manufacturing and marketing. Provides day-to-day training support for new staff.
What Will You Do?
MAIN JOB DUTIES:
Qualifications
Required Skills
EDUCATION:
- 4 Year college degree, Associates' Degree, or 2 years' customer service experience.
EXPERIENCE:
- No experience necessary, training will be provided
SKILLS/KNOWELDGE/ABILITIES:
- Knowledge of electrical concepts a plus
- Must have demonstrated exceptional customer service skills and a strong customer orientation.
- Ability to work in a high volume, fast paced environment is a must. Requires strong organizational and time management skills and be able to effectively multi-task.
- Must have excellent interpersonal and communication skills. Incumbents must also be proficient in negotiation and influencing skills.
- Must have solid business acumen and awareness of how internal practices impact customers.
- Strong computer skills, proficient with word processing, spreadsheet and presentation software, e-mail and meeting management software.
- Professional phone etiquette
- Strong organizational skills
- Able to handle firm deadlines and multitasking
- Basic Computer Skills
- Basic Typing Skills
- Strong Interpersonal Skills
- Creativity
- Strategic thinker
- Knowledge of low voltage applications a plus but not necessary
Company Info
About Legrand
Every single day, Legrand brings power, light and data to millions of spaces around the world. Legrand is a global, publicly-traded company listed on the Euronext (Legrand SA EPA: LR) with 36,000 employees worldwide, a market cap of $16B, revenue of more than $5 billion, with products sold in 180 countries. Legrand is listed on the Forbes Global 2000 as one of the world's best employers. For more information, visit legrand.com.
About Legrand North and Central America
Legrand North and Central America (LNCA) employs over 5,000 associates in 60 locations, working in 6 product categories (Electrical Wiring Systems, Building Control Systems, AV, Data Communications, Power Distribution and Control, and Lighting). LNCA offers comprehensive medical, dental and vision coverage. LNCA offers distinctive benefits like high employer 401K match, above-benchmark paid maternity leave, paid time off to volunteer, and an active women's network. LNCA is an employee-centered, growth company with tremendous opportunity. For more information, visit legrand.us.
About Legrand's Audio Visual (AV) Division
The AV brands of Legrand are a leading global provider of innovative mounting and display solutions for various audio visual technologies. Our innovative products, sold principally under the Chief, Da-Lite, Middle Atlantic, Projecta, Sanus, and Vaddio brand names, are distributed through numerous channels. Our mission is to provide the foundation for amazing AV experiences through innovative solutions and exceptional service that solve our customers' AV integration and technology challenges. For more information, visit https://www.legrandav.com/
http://www.legrand.us
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http://www.linkedin.com/company/44580
http://twitter.com/legrandNA
Equal Opportunity Employer
Community / Marketing Title: Customer Support Representative
Location_formattedLocationLong: Fairfield, New Jersey US
Job Number: 5339