Manager Technical Service & Support

Opportunity.OpportunityDetail.JobDetails

Opportunity.OpportunityDetail.Description

Essential Job Duties and Responsibilities:

1. Responsible for the Elgin Sweeper Service and outside Service Dealer support functions including Warranty, Inside Service, Regional Service Support, and Technical training for dealer network and customers.  
2. Manage Elgin Sweeper Training to ensure Customers and Dealer Employees are getting the most up to date knowledge and information regarding our products.
3. Manage Warranty team to ensure compliance of Warranty Management policy/process and reporting.
4. Manage the Regional Service Support Managers (RSSMs) and coordinate information needed to properly repair product with in-house technical teams/functions.  Monitor and manage policy awards approved by RSSMs. 
5. Work with RSSMs to assess dealer service capabilities relative to the Elgin and Vactor products in their assigned territories.  Identify gaps and work with Elgin / Vactor dealers to mitigate identified gaps.
6. Manage campaign process from initiation to final resolution and reporting on Sweepers, including NHTSA related campaigns.  Responsible for the coordination of campaigns and response resolution with Inside Service Manager and Elgin Engineering.
7. Develop Service and Infant Care training rollout for new products, new product variants and new sweeper technologies to best serve Elgin Sweeper dealers and end customers.  Continue to refine and continuously improve process for best results.
8. Manage the Elgin Sweeper Service Cloud from a tactical and strategic level.  Identify opportunities to better serve dealer and customers for the purposes of enhancing their experience with Elgin products.  Maintain a Service Cloud development roadmap that includes specific plans as well as potential future opportunities. Execute on opportunities to bring value to Elgin Sweeper and dealer network.
9. Partner with the Product Managers, Engineering Manager and Elgin Dealers to effectively manage the overall performance of the products relative to identified field opportunities.
10. Perform other duties, assignments and special projects as assigned.

Position Requirements

• Bachelors degree in Engineering, Industrial Engineering Technology, Industrial Engineering, or related discipline required.
• A minimum of five years of vehicle service experience, vehicle repair or related technologies.
• Experience in service, and maintenance related fields preferably in heavy equipment may be considered.
• Prior experience with compliance and service campaigns as it relates to NHTSA highly desired.
• Functional management experience in a service, training or technical field preferred.
• Excellent product technical skills including thorough understanding of Hydraulic, Electrical, and Mechanical systems as it relates to mobile equipment required.
• Ability to demonstrate excellent leadership capabilities with sound judgement and ability to build and maintain trusted relationships among team members with ability to work independently under general direction.
• Strong communication and interpersonal skills essential, both verbal and written, and able to work within a collaborative team environment.
• Ability to demonstrate excellent written and oral communication skills with professional customer handling skills required.
• Operational experience with electronic service diagnostic tools and systems required.
• Demonstrated ability in the development of technical information for a non-technical audience preferred.
• High degree of detail orientation required and ability to handle multiple priorities under time constraints to complete work and meet deadlines with accuracy.
• Daily working knowledge with Microsoft Office suite of products including Word, Excel, PowerPoint, Outlook, and Windows required.

Anticipated Salary Range: $102,418 - $146,311

Benefits of Employment

In addition to excellent career growth opportunities, Federal Signal Corporation offers a wide array of benefits including: annual bonus potential, insurance (life, medical, dental, vision), paid holidays, paid vacation, 401(k) with matching contributions and tuition reimbursement. We provide our employees with a smoke-free, drug-free workplace.

About Us

Sold and serviced through a network of more than 100 dealer locations worldwide, Elgin Sweeper products are the sweepers of choice for a variety of general street maintenance, special industrial and airport applications. With more than 100 years of experience, Elgin Sweeper offers municipalities, contractors and industries the most sweeper options in the country, using the latest sweeping technologies—mechanical, pure vacuum, regenerative air, alternative fuel and waterless dust control. Elgin Sweeper is a subsidiary of Federal Signal Corporation’s Environmental Solutions Group. For more information, visit www.elginsweeper.com.

Federal Signal Corporation (NYSE: FSS) builds and delivers equipment of unmatched quality that moves material, cleans infrastructure, and protects the communities where we work and live. Founded in 1901, Federal Signal is a leading global designer and manufacturer of products and total solutions that serve municipal, governmental, industrial and commercial customers. Headquartered in Downers Grove, IL, with manufacturing facilities worldwide, the Company operates two groups: Environmental Solutions and Safety and Security Systems. For more information on Federal Signal, visit: www.federalsignal.com.

The Company is an equal opportunity employer. Qualified applicants will not be discriminated against on the basis of, and will receive consideration for employment without regard to, race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, genetic information, status as a protected veteran, or any other protected category, characteristic, or trait under applicable law. If you require reasonable accommodation in the application process, contact Human Resources at HR@federalsignal.com. All other applications must be submitted online.

Opportunity.OpportunityDetail.Qualifications

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)