The Department of Public Social Services (DPSS), Children's Services Division (CSD), is seeking to fill two Residential Care Manager positions. These positions are assigned to Harmony Haven Children's and Youth Center in Beaumont.

One position follows a 4/10 schedule: Monday through Thursday, from 2 PM to 1 AM.

The second position follows a 3/12 schedule: Saturday through Monday, from 7 AM to 7 PM, plus a floating four-hour shift each week (Tuesday through Friday) at a time determined by the employee and their manager.

All applicants for positions at Harmony Haven Children’s and Youth Center must meet the age requirement of at least 21 years of age as required by the Transitional Shelter Care Facility Operating Standards by the California Department of Social Services.  Applicants who are under 21 years of age are not eligible for positions within Harmony Haven, but may be eligible for positions in other divisions or departments.

The Residential Care Manager will oversee the operations of Harmony Haven, a temporary shelter for foster youth. The Residential Care Manager will report to a Deputy Director of Public Social Services and will have full responsibility and accountability for managing the services of an assigned district or specialized unit. 

The ideal candidate is an effective leader, mentor and strong communicator with a relentless drive and vision for organizational change management. The candidate will have a history of progressive experience towards management and taking teams to the next level. The candidate will also have extensive knowledge of child welfare programs and industry best practices to achieve process improvements. Candidates with previous residential care experience are highly desired but not required. 

This class has been deemed eligible for the Performance Recognition Plan as set forth under Article 3, Section 311 of the County Management Resolution. Program eligibility requires employees to be in a leadership position, manage other employees or programs, and have significant influence on the achievement of organizational objectives.

Meet the Team!

The County of Riverside Department of Public Social Services is comprised of employees who work collectively and in partnership with community-based organizations to serve the needs of the community. Can you see yourself here?

• Plan, organize, direct, and coordinate through subordinate supervisors all social service activities within Harmony Haven Children and Youth Center; assess, implement and evaluate new service initiatives and County programs; responsible for the development, implementation and training of program policies and procedures; may act as liaison with internal and external stakeholders.

• Evaluate policies and procedures, and practices for effectiveness and consistency with department goals and standards; evaluate and assess operations relative to effective utilization of resources and achievement of goals, standards and program compliance; develop and recommend or implement changes to improve operations or modify programs to achieve organizational outcomes.

• Provide consultation and guidance to subordinates on unusual, sensitive, or complex case problems; confer with subordinate supervisory personnel and other staff on policy, program, and procedure modifications, and develop solutions.

• Maintain up-to-date electronic records of all aspects of the children and youth in a centralized database.

• Assist in preparing budget estimates and justification, monitor expenditures and maintain cost controls to compliance with budget provisions.

• Keep abreast of local, state, federal, and other regulatory agency laws, rules, regulations, policies and procedures to ensure compliance; represent the Department in contacts with public and private agencies or the community on matters relating to social service functions; understand, interpret, and apply the laws, regulations and policies applicable to public social service programs; review and implement administrative and operational procedures and methods to ensure compliance.

• Direct research and establish evaluative controls on accuracy and on case results; select and assign subordinate supervisors and evaluate their performance; prepare correspondence and reports as required.

• Drive frequent, long distances away from the home office to conduct field visits; attend meetings, trainings, conferences and community events; may conduct visits to out-stationed staff at remote locations and supervise outlying offices.

• Participate and assist in life saving measures such as First Aid, Narcan and Defibrillator.

• Participate and assist in de-escalation and emergency hands-on techniques.

• Represent the County, Department or Agency in state and/or County-wide at local, regional and statewide committees, conferences, meetings or training; establish and maintain effective working relationships with other agencies, community organizations, public officials and other staff members and individuals.

• Foster subordinate supervisory and employee development through performance appraisals, constructive feedback, and recognition of exceptional abilities; oversee and review all staffing and personnel management issues; take appropriate action to assist subordinate supervisors in resolving personnel problems.

• May conduct analysis on new or proposed state legislation pertaining to operations; may prepare and recommend new or revised policy and procedures for review and approval by executives.

• May conduct analysis on budgetary, fiscal, staffing, and human resources data, information, matters, or issues; provide findings, recommendations, or requests to administrative managers or staff in regard to budget, fiscal, human resources, or program development matters.

• May serve as In-Charge Deputy Director during absence of Deputy Director.

OPTION I
Education: Graduation from an accredited college or university with a bachelor's degree in social welfare, social or behavioral sciences, social/human services, counseling, or a closely related field to the assignment. (A master's degree from an accredited college or university is preferred.)

Experience:  Three years of supervisory experience in direct care services in a public or private agency.

OPTION II
Education: Graduation from an accredited college or university with a bachelor's degree in social welfare, social or behavioral sciences, social/human services, counseling, or a closely related field to the assignment. (A master's degree from an accredited college or university is preferred.)

Experience: Two years equivalent to the County of Riverside Social Services Supervisor II.

OPTION III
Education: Graduation from an accredited college or university with a bachelor's degree in social welfare, social or behavioral sciences, social/human services, counseling, or a closely related field to the assignment. (A master's degree from an accredited college or university is preferred.)

Experience: Two years of performing duties equivalent to a County of Riverside Residential Care Supervisor.

ALL OPTIONS
Knowledge of: Laws, regulations and policies governing a public social service agency; principles of public administration and personnel management as they apply to the operation of social service programs; techniques of providing casework consultation to staff members; principles of community organization; social service research methods.

Ability to: Plan, organize and manage the work of a large social service staff in an assigned geographical district; analyze service delivery and administrative problems; generate and evaluate alternatives, reach practical conclusions, formulate recommendations, and institute effective solutions; understand, interpret and apply the laws, regulations and policies applicable to public social service programs; establish and maintain effective working relationships with other agencies, community organizations, public officials, and other staff members and individuals; prepare clear, concise and logical oral and written reports.

Job Competencies/Work Performance measures:

• Effectively manages competing demands.

• Uses highly effective and innovative presentation methods.

• Communicates clearly, concisely, and meaningfully in both written and verbal form.

• Gains trust and respect from subordinates, is enthusiastic to get the best out of people and motivates them to perform well.

• Performs under a great deal of pressure and makes accurate decisions under tight time frames.

• Gains confidence of subordinate supervisors, other managers and directors in the department.

• Serves as expert resource to management on social service programs within an assigned district.

• Demonstrates integrity (being ethical).

• Confronts appropriately (being willing to disagree in a manner that doesn't alienate); identifies and applies competencies to distinguish top employee performance.

• Provides leadership even when challenged with highly stressful or crisis situations.

• Implements planning processes that maximize the participation of subordinates to get the best results.

• Maintains full responsibility for subordinates' activities and sets a high priority on being available and visible within assigned districts.

• Inspires others to higher standards of performance.

• Is enthusiastic to get the best out of people.

• Provides leadership which reflects the vision, mission and values of the organization.

• Successfully drives changes in the job and work environment.

Other Requirements

License: Possession of a valid California Driver's License.

First Aid and CPR certifications are required within one month of hire and must be maintained throughout employment.

In addition, 24 hours of initial training and other department training is required per Transitional Shelter Care Facility Operating Standard. 

Criminal Record: No felony convictions for positions within the Department of Public Social Services, Children's Services Division.

What’s Next?

Open to All Applicants

This recruitment is open to all applicants. 

For questions regarding this recruitment

Contact Danilo Lozano at DaLozano@rivco.org with any questions regarding this recruitment. 

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APPLICATION INFORMATION

Veteran's Preference 
The County has a Veterans Preference Policy applicable to new hires. To qualify, upload a copy of your (or your spouse's) Member-4 Form DD-214 indicating dates of service, and a copy of your spouse's letter of disability (if applicable) with your application. For privacy reasons, it is recommended that you remove your social security information from the document(s). A Human Resources Representative will review the materials and determine if you qualify for veterans' preference. The Veterans Preference Policy, C-3 is available here:  https://rivcocob.org/board-policies 

Reasonable Accommodations
The County of Riverside is committed to providing reasonable accommodation to applicants as required by the Americans with Disabilities Act (ADA) and Fair Employment and Housing Act (FEHA). Qualified individuals with disabilities who need a reasonable accommodation during the application or selection process should contact the recruiter for the position noted above. For additional information and/or to obtain the appropriate form for requesting a reasonable accommodation, please visit the Disability Access Office web page located at: https://rc-hr.com/disability 

Proof of Education 
If using education to qualify or when requested by the recruiter, upload a copy of any license(s), official/unofficial transcript(s), degrees, and/or related employment documents to your NeoGov account at the time of application and before the closing date. Official or unofficial transcripts will be accepted.

If your education was completed outside of the United States, you will need to provide a copy of your Foreign Education Equivalency evaluation from a member of the National Association of Credential Evaluation Services (NACES) or Association of International Credential Evaluators, Inc. (AICE).

Equal Opportunity Employer
The County of Riverside is an Equal Opportunity Employer. It is the policy of the County of Riverside to provide equal employment opportunities for all qualified persons. All applicants will be considered without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender, gender identity, gender expression, marital status, ancestry, medical condition (cancer and genetic characteristics), genetic information, or denial of medical and family care leave, or any other non-job-related factors.

Pre-Employment
All employment offers are contingent upon successful completion of pre-employment requirements including a criminal background investigation, which involves fingerprinting. (A felony or misdemeanor conviction may disqualify the applicant from County employment).  A pre-employment physical examination and background check may be required.

Probationary Period
As an Approved Local Merit System, all County of Riverside employees, except those serving "At Will," are subject to the probationary period provisions as specified in the applicable Memorandum of Understanding, County Resolution, or Salary Ordinance. Temporary and Per Diem employees serve at the pleasure of the agency/department head.

General Information
Current County of Riverside and/or current employees of the hiring department may receive priority consideration. Qualified candidates may be considered for future County vacancies. 

Job postings may close without notice based on application volume. Submit your complete application by the recruitment close date; no late applications are accepted. Ensure all relevant experience/education is reflected on your application/resume, as a failure to demonstrate position requirements may disqualify applicants. A description of job duties directly copied from the job classification or job posting will not be considered.

Please read and follow any special application instructions on this posting. Click the 'Apply' link located on this page to submit your application. For additional instructions on the application process, examinations, Veteran's preference, pre-employment accommodation or other employment questions, please refer to our web site, www.rc-hr.com. 

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