Staff Assistant I - Performance Improvement (N101)

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Salary Range: $21.75-$30.44 per hour

SUMMARY

The Los Angeles County Department of Health Services (DHS) is the second largest municipal health care system in the USA. DHS is an integrated health care system, operating 26 health care centers, 4 acute care hospitals, a range of community programs, and providing health care to people in LA County’s juvenile justice and jail systems. Across the network of DHS’ directly operated clinical sites, and through partnerships with community-based clinics and programs, DHS cares for approximately 800,000 unique individuals each year, employs over 22,000 staff members, and operates an annual budget of $5 billion.

Housing for Health (HFH) is a program office within DHS Community Programs. HFH was created in 2013 to address the unique needs and challenges faced by vulnerable people experiencing homelessness to flexibly fund support in obtaining and maintaining housing with dignity. HFH is a key stakeholder and supporter of the Los Angeles County Homeless Initiative recommendations to address and combat homelessness in all communities across Los Angeles County. The HFH Permanent Supportive Housing unit (PSH) works in partnership with contracted agencies to permanently house people and provide non-time limited Intensive Case Management Services (ICMS) to housed and unhoused individuals who are experiencing or are at risk of experiencing homelessness. Our organization follows a hybrid work structure where employees work both remotely and from the office, as needed.

The Staff Assistant I role in PSH unit is responsible for performing an array of general administrative/technical assistance and highly specialized clerical duties, tasks, and functions for executive leadership, management, and/or personnel, as required. The position shall function in a support capacity performing duties that are limited in scope and difficulty in which specific guidelines and/or instructions should be followed/applied. The position may require occasional travel to all Los Angeles County SPAs to attend various meetings with HFH community/contracted agencies and/or to attend/participate at off-site HFH related meetings, conferences, etc., as applicable.

The Staff Assistant I for this employment opportunity will be assigned to the following team within the HFH PSH unit: Performance Improvement. The Performance Improvement (PI) Team is responsible for designing products and tools, providing technical assistance to ICMS practitioners, and leading overall quality improvement support. Key activities under the PI Team include but are not limited to: tracking and analyzing data sets, developing reports, visual aids, and other tools, data reconciliation projects, joining meetings as subject matter experts, and piloting new approaches.

The candidate selected for this position will work within the PI Team to perform outreach and provide direct technical assistance to ICMS practitioners.

ESSENTIAL Skills & Responsibilities:

• Performs skilled clerical and typing duties requiring a working knowledge of clerical functions involved and the use of initiative.
• Works directly with HFH management staff to fulfill an array of administrative tasks that include data entry and tracking, participant follow-up, and operations within various databases.
• Processing, editing, and creating/developing an array of various documents (e.g., Excel and Word documents, etc.).
• Screens in-person inquiries and telephone calls; furnishes requested information, refers inquiries, calls, and emails to others better qualified to assist, and personally takes care of inquiries and calls which do not require the attention of HFH management.
• Makes appointments and arranges conferences, trainings, and meetings for HFH personnel as applicable; coordinates and schedules applicable internal and external personnel (e.g., HFH personnel and/or HFH community/contractor agencies) with respect to HFH trainings, meetings, events; maintains training calendars, vacation calendars, etc., as needed.
• Prepares meeting materials, agendas, handouts, training materials, presentations, etc.; prepares and distributes internal and external notices, bulletins, letters, and memoranda as applicable; develops and maintains office files specific to supply requests, time off requests, personnel files, trainings.
• Attends meetings, as needed with HFH personnel, takes notes, prepares meeting minutes, action items.
• May prepare and/or assist in the preparation of reports, spreadsheets, documents, literature, material, forms, etc.; may search records and files for data in which a required and/or sampling of information, data, is needed in selecting or abstracting material, documents, participant information, etc.
• May assist in the collection, analysis, and or interpretation of data, as needed.
• May have inadvertent access to confidential HFH program participant data.
• Performs other clerical, general administrative/technical assistance duties, as needed.
• Other duties as assigned.

JOB QUALIFICATIONS

The ideal candidate will possess:

One year experience in a highly responsible secretarial capacity or a supervisory clerical capacity.

Certificates/Licenses/Clearances

• A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions.
• Successful clearing through the Live Scan process with the County of Los Angeles.

PHYSICAL DEMANDS

Stand                                              Frequently

Walk                                               Frequently

Sit                                                    Frequently

Handling                                      Occasionally

Reach Outward                          Occasionally

Reach Above Shoulder             Occasionally

Climb, Crawl, Kneel, Bend      Occasionally

Lift / Carry                                     Occasionally - Up to 15 lbs.

Push/Pull                                       Occasionally - Up to 15 lbs.

See                                                  Constantly

Taste/ Smell                                 Not Applicable

Not Applicable            Not required for essential functions

Occasionally               (0 - 2 hrs/day)

Frequently                    (2 - 5 hrs/day)

Constantly                    (5+ hrs/day)

WORK ENVIRONMENT

General Office Setting, Indoors Temperature Controlled, Travel to from HFH Headquarters and Shelters, when warranted.

EEOC STATEMENT

It is the policy of Heluna Health to provide equal employment opportunities to all employees and applicants, without regard to age (40 and over), national origin or ancestry, race, color, religion, sex, gender, sexual orientation, pregnancy or perceived pregnancy, reproductive health decision making, physical or mental disability, medical condition (including cancer or a record or history of cancer), AIDS or HIV, genetic information or characteristics, veteran status or military service.

Opportunity.OpportunityDetail.Qualifications

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)