Work from Home: Customer Service Representative (Healthcare) - Spanish Bilingual
Job Code : REQ-008421
Work@Home Arizona (Mountain Time)Job Description
Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.
Job title:
Job Description:
Join Sagility: Elevate Your Career in Healthcare Customer Service!
Sagility is a global leader in business process management, dedicated to optimizing the member and patient experience. With a blend of technology-powered services and decades of healthcare expertise, we drive positive outcomes for our clients.
Join Us and S.O.A.R
- S - Spark Curiosity
- O - One Team, One Direction
- A - Action for Results
- R - Right by Right Purpose
We are committed to shaping careers and have immediate openings for Bilingual Remote Customer Service Representatives in our Call Center. As a crucial part of Sagility, you will provide the essential human touch that sets our service apart.
Benefits:
- Competitive pay: $15.00/hr for bilingual
- Performance incentives
- Paid training in a state-of-the-art video training environment
- Comprehensive health plan available after 90 days
- Employee wellness and engagement programs
- Significant career growth opportunities: 90% of our leaders began as Customer Service Representatives
Your Role:
- Handle incoming calls promptly and professionally.
- Research and provide effective resolutions to customer inquiries.
- Accurately document call details.
- Communicate empathetically and diplomatically with clear, professional articulation.
- Meet team goals for quality and customer satisfaction daily.
What You Bring to the Table:
- Commitment to excellence and a positive attitude.
- Strong communication and interpersonal skills.
- Comfort in a fast-paced, team-oriented environment.
- Proficiency in navigating computer applications.
- Desire to exceed customer expectations and grow professionally.
- Previous healthcare experience is a plus.
- At least 1 year of experience in a call center environment is required.
Job Requirements:
- Must be 18 years or older.
- High School Diploma or equivalent.
- Minimum of 1 year at a single job, preferably in customer service.
- Reliable attendance, with no absences in the first 90 days.
- Typing at least 25 WPM.
- Hardwired internet connection with minimum speeds of 5 Mbps upload and 10 Mbps download.
- Secure, private work area at home.
- Flexible availability, including weekends.
Additional Perks:
- Daily Pay.
- Medical, Dental, and Vision coverage.
- Life Insurance.
- Short-Term and Long-Term Disability options.
- Flexible Spending Account (FSA).
- Employee Assistance Program.
- 401(k) with employer contribution.
- Paid Time Off (PTO).
- Tuition Reimbursement.
Take the first step toward a rewarding career.
Join Sagility today and make a difference!
Sagility is an Equal Opportunity Employer/Vet/Disability.
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