The County of Riverside's University Health System - Medical Center, is seeking a regular Senior Admissions & Collections Clerk to join their Mental Health Admitting team. The ideal candidate will have excellent communication and organization skills. Under general supervision, the incumbent will be responsible for training and supporting new and existing staff, ensuring compliance with hospital policies, conducting competency assessments within 30 days of training new hires, addressing patient concern, ticket creation and follow-ups, ensuring necessary consents are obtained from patient prior to discharge, maintaining strong relationships with all departments, executing cost-effective resource use while adhering to timelines and quality standards, providing feedback for operational improvements, and facilitating team collaboration to meet department goals; leading staff and performing complex and varied work in the areas of patient admissions, accounts and payment plans; performs other related duties as required. This position is located in Moreno Valley.

• Lead and train staff; maintain work schedules, time and attendance logs and reassign staff, as needed; provide technical guidance to staff and prioritize work assignments.

• Register patients for medical services such as emergency treatment care and non-emergency walk-in treatment following registration procedures; evaluate assistance eligibility and refer patients to the appropriate public assistance program if eligible; ensure patient insurance forms and cards comply with medical assistance programs and private insurance carriers to process billings and payments.

• Access data from the department computer system to complete treatment authorization request forms; interpret medical assistance program policies, rules and regulations regarding eligibility and payment schedules.

• Contact patient's medical insurance carrier to obtain authorization for treatment and to verify eligibility and coverage; complete patient's medical insurance or public assistance forms and attach cash payment receipt to ensure reimbursement from medical assistance program; receive payments for medical treatment from patients.

• Resolve patient ability to pay issues and questions; research liens, judgments, court costs, or law enforcement charges against outstanding balances on patient accounts; determine the need to issue refunds; determine which account to credit with unidentified payments.

• Research department systems and files for all outstanding patient account balances in order to post payments received on inactive accounts; review accounts for proper payments or charges; perform final audits and act as signature authority for claims, warrants, vouchers, payroll documents, purchase orders, supporting bills, and other supporting documents; authorize adjustments to accounts.

• Prepare and process fiscal records, statements or transactions which use a variety of accounting details and supporting documents.

OPTION I

Experience: One year of experience comparable to Riverside County’s Admissions and Collections Clerk.

OPTION II

Experience: Three years of clerical experience, one year of which must have included extensive public contact with responsibility for interviewing and decision making.

ALL OPTIONS

Knowledge of: Private and public medical insurance plans and the way they work; principles and practices involved in the establishment of consumer credit accounts; public and private medical insurance plans; techniques of effective patient interviewing; laws, rules, regulations, and policies, affecting patient accounts.

Ability to: Lead and assign work to others; resolve personnel and workflow problems; interpret admissions, credit and collection policies to patients and hospital staff; maintain effective working relationships with other medical staff, fiscal intermediary representatives and others; prepare clear and concise oral and written reports.

Other Requirements

License: Possession of a valid California Driver's License may be required. 

Skill to type at a corrected rate of 40 words per minute.

Questions regarding this recruitment? Please contact Raven Padilla via email at rpadilla@rivco.org.

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APPLICATION INFORMATION

Veteran's Preference 
The County has a Veterans Preference Policy applicable to new hires. To qualify, upload a copy of your (or your spouse's) Member-4 Form DD-214 indicating dates of service, and a copy of your spouse's letter of disability (if applicable) with your application. For privacy reasons, it is recommended that you remove your social security information from the document(s). A Human Resources Representative will review the materials and determine if you qualify for veterans' preference. The Veterans Preference Policy, C-3 is available here:  https://rivcocob.org/board-policies 

Reasonable Accommodations
The County of Riverside is committed to providing reasonable accommodation to applicants as required by the Americans with Disabilities Act (ADA) and Fair Employment and Housing Act (FEHA). Qualified individuals with disabilities who need a reasonable accommodation during the application or selection process should contact the recruiter for the position noted above. For additional information and/or to obtain the appropriate form for requesting a reasonable accommodation, please visit the Disability Access Office web page located at: https://rc-hr.com/disability 

Proof of Education 
If using education to qualify or when requested by the recruiter, upload a copy of any license(s), official/unofficial transcript(s), degrees, and/or related employment documents to your NeoGov account at the time of application and before the closing date. Official or unofficial transcripts will be accepted.

If your education was completed outside of the United States, you will need to provide a copy of your Foreign Education Equivalency evaluation from a member of the National Association of Credential Evaluation Services (NACES) or Association of International Credential Evaluators, Inc. (AICE).

Equal Opportunity Employer
The County of Riverside is an Equal Opportunity Employer. It is the policy of the County of Riverside to provide equal employment opportunities for all qualified persons. All applicants will be considered without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender, gender identity, gender expression, marital status, ancestry, medical condition (cancer and genetic characteristics), genetic information, or denial of medical and family care leave, or any other non-job-related factors.

Pre-Employment
All employment offers are contingent upon successful completion of pre-employment requirements including a criminal background investigation, which involves fingerprinting. (A felony or misdemeanor conviction may disqualify the applicant from County employment).  A pre-employment physical examination and background check may be required.

Probationary Period
As an Approved Local Merit System, all County of Riverside employees, except those serving "At Will," are subject to the probationary period provisions as specified in the applicable Memorandum of Understanding, County Resolution, or Salary Ordinance. Temporary and Per Diem employees serve at the pleasure of the agency/department head.

General Information
Current County of Riverside and/or current employees of the hiring department may receive priority consideration. Qualified candidates may be considered for future County vacancies. 

Job postings may close without notice based on application volume. Submit your complete application by the recruitment close date; no late applications are accepted. Ensure all relevant experience/education is reflected on your application/resume, as a failure to demonstrate position requirements may disqualify applicants. A description of job duties directly copied from the job classification or job posting will not be considered.

Please read and follow any special application instructions on this posting. Click the 'Apply' link located on this page to submit your application. For additional instructions on the application process, examinations, Veteran's preference, pre-employment accommodation or other employment questions, please refer to our web site, www.rc-hr.com. 

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