On Call Guest Service Agent

Sonesta Simply Suites South Austin, TX Job Id R-0063864
Apply Now
JOB DESCRIPTION

Job Description Summary

The Guest Services Agent (GSA) is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk and is support for the Operations Manager. The GSA serves as the point person with regard to the Front Desk technology systems and in-house guest relations during their shift. The GSA is first point of contact and therefore represents the brand as all guests enter the hotel.

Job Description

DUTIES AND RESPONSIBILITIES:

  • Deliver on the promise of Sonesta Service in all interactions with guests and clients according to the Sonesta G.U.E.S.T. standards. 
  • Register guests, issue room keys, and provide information on hotel services and room location.  Answer phones in a prompt and courteous manner.
  • Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/ securing assigned bank.
  • Responsible to maintain the security of cash, credit card transactions, and guest information.
  • May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel; process cancellations, revisions, and information updates on changes.  Up-sell rooms where possible to maximize revenue.
  • Follow the overall seasonal demand reservation strategy as communicated by the hotel management team with regard to room type and length of stay pricing. 
  • Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management.
  • Service the shoppe and the pour by ensuring guests receive the service and products offered by the hotel. Follow all local laws with regard to alcoholic beverage sales.
  • Ensure guest special requests are fulfilled and proper delivery of guest services is delivered.
  • Issue, control and release guest safe-deposit boxes.
  • Comply with federal, state and local laws regarding health, safety, and alcohol services.
  • Perform other duties as assigned.

QUALIFICATIONS AND REQUIREMENTS:

  • High School diploma or equivalent required.
  • One year of previous hotel experience, or retail customer service preferred.
  • Previous background from the extended stay industry preferred.
  • Ability to speak, read, and write fluent English; other languages beneficial.
  • Professional verbal and written communication skills.
  • Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances preferred.
  • Problem solving, reasoning, motivating, organizational and training abilities preferred.
  • Experience with Microsoft Office and Opera systems preferred.
  • Will be required to obtain a ServSafe certification.
  • May be required to obtain a TIPS certification.
  • Valid driver’s license required.
  • Frequently standing up, bending, climbing, kneeling, and moving about the facility.
  • Carrying, lifting or pulling items weighing up to 50 pounds.
  • Frequently handling objects and equipment.
  • Standing for extended periods of time.
  • Will be required to work mornings, evening, weekends, and holidays.

Additional Job Information/Anticipated

Pay Range

Benefits

Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:

  • Medical, Dental and Vision Insurance
  • Health Savings Account with Company Match
  • 401(k) Retirement Plan with Company Match
  • Paid Vacation and Sick Days
  • Sonesta Hotel Discounts
  • Educational Assistance
  • Paid Parental Leave
  • Company Paid Life Insurance
  • Company Paid Short Term and Long Term Disability Insurance
  • Various Employee Perks and Discounts
  • Hospital Indemnity
  • Critical Illness Insurance
  • Accident Insurance

Sonesta is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.

Apply Now

Get notified for similar jobs

Sign up to receive job alerts

Success! Successfully subscribed for similar jobs ok Failure! You have already subscribed for this job ok Failure! Failed to subscribed for similar jobs ok

Get tailored job recommendations based on your interests.

Similar Jobs

  • Guest Service Agent

    ReqId R-0062626

    The Guest Services Agent (GSA) is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the f...

  • Guest Service Agent - Part Time

    ReqId R-0064015

    The Guest Services Agent (GSA) is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the f...

  • Guest Service Agent - Part Time

    ReqId R-0063701

    The Guest Services Agent (GSA) is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the f...

  • Guest Service Agent - Full Time ($16.00)

    ReqId R-0064105

    The Guest Services Agent (GSA) is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the f...

  • Guest Service Agent-4

    ReqId R-0062875

    The Guest Services Agent (GSA) is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the f...

  • Front Office Supervisor

    ReqId R-0063467

    Ensure all staff is properly trained on all front desk operations, hotel facilities and services, local directions and safety and emergency procedures. Supervise the front desk and reservation functio...

No recommendations found

Jobseekers Also Viewed

  • Guest Service Agent - Full Time ($16.00)

    R-0064105

    Job Description SummaryThe Guest Services Agent (GSA) is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance ob

  • Room Attendant

    R-0064097

    Job Description SummaryThe Room Attendant (RA) works with the Housekeeping Management Team to clean guest rooms and public space areas, and/or work in the commercial laundry facility, in accordance wi

  • Housekeeping Supervisor

    R-0062732

    Job Description SummaryThe Housekeeping Supervisor (HS) works with the Housekeeping Manager to assist in the supervision of the housekeeping and laundry operation to ensure product quality standards a

  • Room Attendant

    R-0063574

    The Room Attendant (RA) works with the Housekeeping Management Team to clean guest rooms and public space areas, and/or work in the commercial laundry facility, in accordance with brand time, product...

  • Room Attendant

    R-0062493

    Job Description SummaryThe Room Attendant (RA) works with the Housekeeping Management Team to clean guest rooms and public space areas, and/or work in the commercial laundry facility, in accordance wi

No recommendations found

Join our talent community We will notify you about relevant positions, and keep you in mind whenever we have interesting opportunities. Come get them..
How would you rate your experience popup